Entries by Priya Patel

Welcome to Aoileann!!

We’ve had a busy, busy summer – between user days and new developments – we’ve been going full throttle. During the summer, we were really excited to welcome a new member to our ace support team: Aoilenn! If you haven’t met Aoileann (pronounced Eee-lin) yet – no doubt you will soon! Aoileann comes to Ticketsolve […]

Content Marketing: Creating a Message Map

How do you create a consistent message for multiple customer personas? What about other people you may need to communicate with? Press, affiliates, partners, suppliers, etc.? What about the need to create content for a variety of social media channels and formats? Consistent messaging is at the core of good content marketing, but with multiple targets, […]

Customer Experience is Everything

Customer experience is becoming the biggest differentiator in a sea of choices for customers. Customers go to shows for a variety of reasons. Maybe it is that particular play or production, maybe it is a gift, maybe it is a family day out, or maybe it is a yearly event for them. Regular patrons will […]

Falmouth University’s AMATA Students Get Real World Experience With Ticketsolve

Ticketsolve gets used in some pretty unique ways. Falmouth University’s integration of Ticketsolve is no exception. We spoke to James Randell, production assistant for the Academy of Music and Theatre Arts (AMATA) at Falmouth University, and learned how Ticketsolve is helping their students get real world experience on an industry leading box office solution. About […]

Arts Organisations Are Like Startups.

On the surface businesses and arts organisations don’t seem to have a lot in common. Businesses are driven entirely by profit and shareholder value. Arts organisations are not driven by profit, but rather by providing arts, cultural and community value. But just because their goals might be different start ups and arts organisations make up […]

Welcome Katy!

Have you met Katy yet? We are super excited to introduce you to Katy! Our newest superwoman in support! Katy comes to us with amazing box office and sales experience. In addition to support experience, Katy has also worked in front of house, and has both hands on and supervisory experience in theatres. Katy has […]

Welcome Ling!

We have always worked hard to ensure Ticketsolve is as user friendly as possible. But it was definitely time to take Ticketsolve to the next level. Enter Ling. Ling is Ticketsolve’s UX guru bringing focused experience in user design, and work flows to Ticketsolve. Her experience spans both desktop and mobile, and across both front and back […]

Welcome Ewan!

There are so many exciting new developments coming down the line at Ticketsolve. But to execute effectively, we knew we needed to grow the development team. Enter Ewan. Ewan joins Ticketsolve’s development team bringing not only an impressive technical skills, and a solid background in the arts. Ewan has over 10 years of software development […]

Social Media Algorithms: No Seriously, Keep Reading

Social media algorithms are something you need to know about. No seriously, keep reading we promise it is relevant. For arts organisations who rely on social media marketing (and those that are thinking about it), things have changed, but it might not be all that bad. Algorithms may seem like some strange voodoo magic 8 ball, […]