Blog
Optimising Ticket Purchasing for Smartphones
On April 3, 1973, then telecoms engineer Martin Cooper, made the world’s first mobile call from a prototype Motorola, DynaTAC. A lot has changed in 40 years. Mobile phones, especially smartphones are fast becoming the indisputable king of today’s life…
Ban on Excessive Card Charges, What does it mean to you?
Recently Chris Cordingley, from The Albert Halls, Bolton, contacted us about our thoughts on the new ban on surcharges that came into effect earlier this month. Since Chris contacted us, several other Ticketsolve clients have rang in, and emailed wondering…
Customer Survey Results
Recently, we sent our customers surveys to gauge how everyone is getting along with Ticketsolve. In this post, we wanted to share some of these results with you and what we will be doing in response to some of the feedback. We…
The Numbers Don’t Lie
Prospective customers are often incredulous when I tell them just how much Ticketsolve can deliver to their revenue goals. Admittedly sometimes it seems incredible to me as well. But the numbers don’t lie. I analysed four of Ticketsolve’s features to…
Top tips to help Increase Audience Retention and Drive Revenue
Ticketsolve is continuously evolving and developing new features based on customer feedback and market trends. We have developed a number of revenue generating features, and we’d like to take the opportunity to remind you of the top 5 features in…
Why Cloud Based Apps Work
Cloud based computing seems to be the way of the future – from HR to Sales, but what does it really mean and how can it help you? Don’t let the enigmatic name fool you – cloud computing is a…
New Product Development and Ticketsolve Optimisation
Development and education are the cornerstones of our customer support. I often ask myself the question what % of Ticketsolve’s functionality do our customer base use? If I look at my own usage of modest technology e.g. I only at…
Improving Customer Support
18 months ago, we undertook to improve customer service at Ticketsolve. At the time, our response time to customer issues was good, but we only had a simple way of tracking what issues were coming in, and no real tracking…