Introducing E-Tickets and 2D Scanners at Jameson International Film Festival

This week, we are looking at Ticketsolve’s partnership with Jameson International Film Festival and their introduction of E-Tickets and 2D Scanners at this year’s festival. A big thank you to Kamil Chechlacz for his guest spot in this week’s blog. 

This year, we are not only improving the site but also the whole ticketing experience and we are working together with Ticketsolve – our ticketing partners.

Once the tickets go on sale on the 25th of February at 7.30pm, you will be able to use a new fulfilment option – the E-Ticket. Thanks to this new, additional option, you will no longer have to queue to collect tickets to your screenings. Now it is possible to print them off at home, or better still, download to your phone and get the barcode scanned directly of the screen. No hassle, fast and easy!

Yes, that’s right! We’ve made it easier for you to purchase tickets online, on the go – we have been working very hard to make the mobile experience on our website and the interaction with the website as seamless as possible – so you now have the Cinema in your Pocket.

We have been studying carefully how our audience interacts with the festival. In doing so, we have learned that not only are the online sales the busiest channel, the one where most people get up-to-date information about the festival programme, but we can also see a very interesting pattern in which mobile device use has increased drastically overall.

So naturally, we thought that our next move should not only be the improvement of the mobile site user experience, but also the ability to have your tickets delivered straight to your device. You can now print them yourselves, but of course not many of us carry printers around hence we ensured that our scanners can pick up the barcodes off your mobile device’s screen. This will save you time and minimize the carbon footprint!

Our ticketing partners – Ticketsolve worked closely with the scanning hardware provider in order to integrate scanning and ticketing features. The new scanning feature is a move forward from traditional one-direction scanning (scanning on paper), to two direction scanning.

This two direction scanning feature means that tickets can be scanned directly from mobile devices. Patrons no longer need to bring a printed copy of their ticket to shows. Stimare two-direction scanners are currently being used on large scale events and shows, such as music festivals and sporting events. Ticketsolve is bringing this two direction scanning of QR codes to all of its customers, allowing for faster and more secure entry into events, allowing for a smoother patron experience overall.

To sum up – we are introducing E-Tickets – so you can now buy tickets at jdiff.com and get them delivered to your email as a pdf. The barcode will be scanned from your print-out, or directly from a mobile device to save you time.

You will undoubtedly hear a lot of friendly beeping from our scanners at the entrance to the festival screenings. Be sure to say hello to all of our lovely volunteers, who will be tirelessly pressing those scan buttons for you.

See you all at the festival.

Bacon Theatre: Vibrant Events in a Unique Venue

Bacon Theatre is a medium-scale venue on the site of Dean Close School, Cheltenham, providing a teaching and leisure resource for the school. In addition the theatre is available to hire for local community groups and providing a full programme of professional events. As a school based theatre, Bacon faces some unique challenges. We chatted with Bacon Theatre about their move to Ticketsolve.

What prompted you to review your ticketing solution? 

We felt our previous system was outdated and inefficient, and our online booking facility was ridiculously expensive. We needed a way to offer a modern, online booking facility to our customers at a reasonable cost to us. As a professional venue running in conjunction with the school calendar, meant we needed a fully functioning, modern system – at an affordable cost with no minimum ticket sales imposed.

What features attracted you to Ticketsolve?

Our first impression was how current and user friendly the interface was, providing all the functionality we needed, as with other professional box office systems, without the fee guarantee. We could comfortably recoup our costs via reasonable booking fees to our customers.

What features/elements have you found to be particularly beneficial – specifically as a school based theatre?

As a school based venue, the ability to provide an occasional online box office facility to the school with no extra charge to us is a huge asset.  The Ticketsolve system works efficiently and effectively and our customers are, very impressed. We are also able to analyse data a lot more accurately and, thus, make our target marketing more immediate.  Equally, there is no need to manage our e-marketing mailing list because it is already integrated into the Ticketsolve database. We are also extremely happy with the selected e-marketing with MailChimp.

How has working with Ticketsolve impacted on your overall sales?

Since April 2013 our online sales have increased.  August 2013 our online sales were 42% and in August 2014 these had increased to 53%.

Final Thoughts?

I couldn’t recommend Ticketsolve to other venues enough, especially school venues whose event calendars are likely to be more sporadic. They can experience the same quality ticketing solution and yet not be financially penalised by a the need for a monthly guaranteed fee.  It’s affordable, accessible and raises the quality of the booking experience for our customers, as well as our internal clients within the school. I would be happy to speak to other school venues considering Ticketsolve as a future investible product.

 

 

 

 

Vibrant and Dynamic Trinity Theatre Chooses Ticketsolve

About Trinity Theatre

Located in Tunbridge Wells, Trinity is a vibrant theatre in one of the most beautiful buildings in the region, hosting around 350 events a year, ranging from the best in theatre, film, visual arts and dance through to the biggest names in comedy and music. 90,000 people come through Trinity’s doors each year and, it is acknowledged as one of the leading venues in the South East.

The Challenge

Trinity had seen their online sales plateau. This was due to a lack of rich online functionality, resulting in a poor online experience for customers. In addition, there was a marked lack of relevant reports and “loopholes” in the backend functionality. For example, non-members of the theatre, were able to access membership prices when purchasing tickets.

The Ticketsolve Benefit

In a few short months of implementing Ticketsolve, Trinity saw a 17% uptick in online sales, while also reducing staffing costs. Online sales have increased significantly compared to the time period prior to Ticketsolve. For example, of the Christmas shows, 50% were sold online and were completely sold out to members online. For the November shows, 49% were sold online.

Why Ticketsolve?

Trinity’s main goal was to improve the customer experience. When evaluating Ticketing systems they decided on Ticketsolve because Ticketsolve is:

  • Cloud-based, which means Trinity has 24/7 access to their data and system – from anywhere – not just the theatre.
  • Reliable and provides the security necessary for online ticket sales.
  • Able to create a consistent user experience through rich front-end functionality. 

Trinity’s Advice on Moving to Ticketsolve

  1. Changing from one system to another is always difficult. It is a good idea to prepare staff as best you can, so they can get up to speed with the new system quickly. Communication is key!
  2. Reports in Ticketsolve are great, getting extra training here is no harm!
  3. Get your show categorisations right from the get go and it will be smooth sailing.

Joining the Ticketsolve community, has certainly helped us achieve our goals in terms of online sales and better functionality. The training was excellent and the ongoing customer support is very responsive, with issues being sorted quickly. The new responsive design implementation will enhance our patron’s buying experience.

Don’t Have a Box-Office? Don’t Worry.

Not long ago, Fleishman Hillard approached us with a question. Could we create and manage a one-off box office for a client event. The event in question was the 2014, Cadbury Easter Egg Trail in Merrion Park, Dublin in aid of Barnardos.

The Brief

The brief was straightforward, working with Cadbury’s Ireland, Fleishman Hillard PR and Barnardos, provide a full service box office and manage it for this special Easter event.

What did we do?

That there was no established box-office did not matter, because Ticketsolve is cloud-based. We provided a reliable, full service ticketing box-office for the event. That meant, Ticketsolve provided full online ticketing, support and reporting.

Onboarding

Tickets were only sold online or via walk ups the day of the event. In addition all online tickets were print at home. Ticketsolve needed to design print at home tickets for the event, as well as create an online sales site using Cadbury’s UK design elements.

Go Live

Once we went live with the site, Ticketsolve ran the entire box-office and backend for the event. This included dealing with any customer queries or issues.

Reporting

Cadbury’s Ireland, Fleishman Hillard PR and Barnardos were all interested in sales data. Ticketsolve allows for an unlimited number of users and can be accessed from anywhere, which meant, all three organisations were able to get up to the minute sales data on the event

On the Day of the Event

The event took place on the beautiful grounds of Merrion Square Park. As it was an outdoor event, Ticketsolve provided mobile scanning (from any mobile device) for ticket validation.

In the end 3,000 people attended the event with all ticket sales going directly to Barnardos.

Fleishman Hillard, Cadbury’s and Barnardos were thrilled with the event.

“Working with Ticketsolve was a pleasure. They ensured the ticketing of the event ran smoothly. Since the system is Internet-based, we had access to the sales information 24/7. Really made the management of the box-office easy. And their customer service in the lead up to the event and on the day itself, was second to none”

– Frank Phelan, Corporate Fundraising Executive, Barnardos, Ireland

Video clip from the event . . .

It was a brilliant event and a great cause – we are very proud to have participated in our own way!

Have an event or festival, but don’t have a box office? We can help – call us!

Want to Know How to Run a 10,000+ Attendee Event? (Hint: Get Ticketsolve)

The world recently celebrated New Year’s 2014. We here at Ticketsolve had a cracker of night working with 3NYE Countdown Concert (you can see the video of the event here).

For three years, Ticketsolve has worked with Davis Events – 3NYE Dublin – the main New Year’s event in Dublin- as the ticketing partner for online and onsite ticket sales for the Countdown Concert. Each year, NYE Dublin puts on a huge programme of events catering for all ages, culminating in a Countdown Concert for over 10,000 people featuring Irish and International acts eg The Strypes, MKS and Madness.

It was a massive undertaking, where Ticketsolve provided complete onsite box office sales and access control to the event through our latest innovation: mobile scanning.

An Epic Street Festival in Dublin

The festival Countdown Concert site covered approximately 2km, with three access points into the outdoor festival grounds. This meant, we needed to provide 3NYE with the ability to scan tickets from three locations simultaneously.

Event Controllers

Ticketsolve worked directly with Davis Events to understand exactly what they needed for online ticketing and onsite ticket sales and ticket scanning on the night. This ensured
smooth entry for event goers and fewer problems for the staff scanning tickets on the night.

Hand Held Scanners

Large outdoor events like this with multiple entry points, means hand held scanners were a must for tickets. Ticketsolve’s newest feature can be installed quickly onto any hand
held device, turning a smart phone into a scanner in minutes. Training the Ticketsolve 28 person team responsible for scanning tickets took about 20 minutes. Training included
how to deal with print at home tickets, hard printed tickets (issued from the onsite box office), as well as how to deal with ticket queries or issues. The scanning team were
spread across three access points and were outfitted with numbered event bibs.

rsz_1ts-high_vis

Communication and Reporting

An event of this size must have good communication between those on the ground, and management. The advantage of Ticketsolve mobile scanning, is that all scanning data is
uploaded to the Ticketsolve system and centralised. This allows updated reports to be generated every 20/30 minutes. Ticketsolve’s reporting is fully integrated and provides 24/7 access to data as and when needed. A variety of reports can be generated from Ticketsolve, and can be segmented as needed.

rsz_ts-box_office

Onsite Box Office

3NYE Dublin Countdown Concert like many others, have a large percent of “on the night” sales. An onsite box office was set up to deal with “on the night” sales.

Ticketsolve supplied eight trained people to operate the Ticketsolve box office system that operated on the night. These staff were responsible for all onsite ticket sales including mobile kiosk, chip n pin, quick sales, and cash.

From a technology point of view we needed to organise Wifi across the site for box office sales and mobile scanning. Contingencies were also set up in case of Wifi failure, which ensured that even if the Wifi went down, the box office could still make sales and the scanners would still be able to locally scan.

Paul Davis of 3NYE Dublin had this to say, “NYE Dublin is always a big event, but this year, it was going to be even bigger. Since we began working with Ticketsolve three years ago, they have never failed to deliver.

I knew Ticketsolve were the right choice. They have the know-how, innovation and understand what we need to do. Everything went smoothly on the night and the mobile scanning was flawless. We are looking forward to continue working with Ticketsolve.”

We hope you have recovered. We certainly have.

Need Ticketsolve innovation for your next big event? Give us a call, +353 1 4100647.