Falmouth University’s AMATA Students Get Real World Experience With Ticketsolve

Ticketsolve gets used in some pretty unique ways. Falmouth University’s integration of Ticketsolve is no exception.

We spoke to James Randell, production assistant for the Academy of Music and Theatre Arts (AMATA) at Falmouth University, and learned how Ticketsolve is helping their students get real world experience on an industry leading box office solution.

About AMATA

Based in Cornwall, Falmouth University offers an extensive arts degree programme to over 4,500 students and is the Number 1 Arts University in the UK. AMATA or the Academy of Music and Theatre Arts, runs nine speciality undergraduate courses in: dance; acting; theatre and performance; technical theatre arts; music, theatre and entertainment management; creative events management; creative music technology; popular music; music and offers a masters programme in creative events management.

AMATA’s ultimate goal is to equip students with the necessary skills for their professional life in the arts.

AMATA: For the Student Body and the Cornwall Community

But AMATA provides much more. Besides their comprehensive degree programmes, AMATA showcases events and shows for general public audiences. These events include student run performances, but also, as James explained, touring performances.

“With only one other major venue in the area, AMATA’s public programming is just as important to the wider community as it is to our student population. We ensure that touring shows that might not otherwise make it to Cornwall – do.”

But being both public and academic, means AMATA faces a constant balancing act. The multi-use space (finished in 2010), provides space for public and student performances, as well as space for class lectures and workshops.

All told, the AMATA arts programme covers six dance, six theatre, and six music shows a year, plus workshop style shows, exhibitions, as well as events and activities that relate to those shows or are linked to student engagement. Shows run all year, though the concentration of work is presented from autumn to spring.

Bringing on Ticketsolve

Prior to Ticketsolve, AMATA’s management team was working with limited resources and limited time. Their approach approach to box office and ticketing was, as James noted, “not streamlined”.

For example, neither the students nor the public could book online, and season tickets were managed through physical paper. Payment for tickets had to be done through the university’s financial system. All of this translated into inefficiencies and lots of wasted time. Moreover, there was big disconnect between the experience of buying a ticket to an event, and actually attending the event.

Clearly, AMATA needed to create a better customer journey.

“It became very obvious that we needed a new box office system to help us as we ramped up the public facing part of AMATA’s work,” said James. “This was especially important as our programme developed further and our audience sizes grew.”

For AMATA, having no previous system, meant they needed to define early on exactly what they needed now, and ensure that the new system could handle any future growth.

WANTED: Rich, Real World Experience for Students

Being able to start from scratch as such, also meant that AMATA could define specifically what they needed for their unique venue and situation.

Since AMATA’s public programme is already linked to course work, the next logical step was to integrate the box office. This had the dual advantage of allowing AMATA to capture much more data for audience development analysis, but also to give students real world event management experience.

During the procurement process James and his team found that many systems they looked at were:

  1. Cost prohibitive (license fees or per seat costs). Cost was extremely important, because AMATA needs to accommodate staff as well as students on the system.
  2. Not flexible enough to allow students unsupervised (e.g., no staff present) use of the system.
  3. Lacking control or freedom to use system as AMATA required.

Integrating Ticketsolve into Student Learning

Ticketsolve was implemented at AMATA in autumn 2015. The first stages of the implementation focused solely on AMATA staff learning how to use the system. In tandem, James worked to create lectures and training for students as part of their live event management course work.

At AMATA, 2nd and 3rd year students (focused on creative management) are required to develop a series of live events; one major one and several smaller shows. As part of this coursework, AMATA trains students on box office management, including using Ticketsolve, an industry leading box office platform.

“By integrating Ticketsolve into the live event module, students get hands on experience working with an industry standard box office system. They are able to really see what a professional box office system can do for their management of an event.”

Students are given training workshops and lectures on how to use the system, after which they are then encouraged to use the system unsupervised. Students can access AMATA’s online learning platform if they to refresh themselves on any aspect of the system.

See the video: Students used the Ticketsolve box office recently for a BBC Music introduction event.

Why a Professional System?

Using Ticketsolve for their event management projects gives students the opportunity to really think about sales, marketing and audience development for their events.

Interestingly, James explained how pricing of their events also impacted students learning.

“We instituted a minimum £5 price for all tickets. In the past students would grossly underprice tickets, leading to budgets getting completely blown. With the minimum ticket price (and no booking fee), students learn how they need to create value perception of their work (and not kill their budget). This perception of value is important not only for themselves, but even more so, for their audiences.”

In addition to learning how to use the system, James also presents lectures on the procurement process, as well as the implementation process. This aspect of the lectures is an excellent way to help students really understand how to evaluate systems they may encounter at various arts organisations during their careers.

Using Ticketsolve also, gives students a much more in-depth look at how various functions loop together to run an entire venue, from front of house teams to box office.

“In end, students leave university with real world transferrable skills on an industry standard box office system. They have a picture as to how a system like Ticketsolve needs to be procured and implemented. We are setting then up to be able to hit the ground running in their careers.”

Where to Next? Analysing and Interpreting Data.

For James and AMATA, the next step is to make data analysis a bigger focus for students.

Ticketsolve is now integrated with Audience Finder. This is important for AMATA, because the reporting tools within Ticketsolve are great, but AMATA’s location make it a slightly unique cultural landscape. With only one other large scale venue and many small and rural venues, not very many venues are set up like AMATA. Being able to see the landscape broadly will be helpful in audience building.

In addition, AMATA is now looking at how Ticketsolve can be brought offline and help deliver off site events.

To see more of AMATA and their student led events, check out Stitch (click the thumbnail below) their student led, managed and run fashion event.

Arts Organisations Are Like Startups.

On the surface businesses and arts organisations don’t seem to have a lot in common. Businesses are driven entirely by profit and shareholder value. Arts organisations are not driven by profit, but rather by providing arts, cultural and community value.

But just because their goals might be different start ups and arts organisations make up is oddly similar. Both start ups and arts organisations typically, know how to do work with limited budgets and resources, are creative problem solvers and fiercely passionate about what they do.

Why Start Ups Are Interesting?

Over the last number of years there has been a definite love affair over all things start up. Maybe it’s the mid-day meditation breaks or the in house masseuse, but I think it goes beyond that. I think it is desire for organisations to tap into innovation and become more agile – two things that start ups tend to be really good at.

And while I don’t think any of us are expecting a foosball table in our canteen anytime soon, there are plenty of take aways from start up culture that can really help arts organisations.

Promote Passion, Creativity and Innovation by Focusing on People

One thing that start ups are really good at, is focusing on their people. Happy, motivated teams are passionate, energetic and have an “anything is possible” mentality. Add to this, the idea of authenticity drives start ups, and so in turn they allow their people to be authentic to themselves. This means that people feel the organisation they are with is honest, and allows them to be their honest selves. This all makes teams interested in their work, and that is where the magic happens.

Arts organisations tend to attract passionate and energetic people from the outset, but it is worth considering incentives and ideas that help foster this type of community even more. Keep in mind this incentive does not have to be money or awards, but even just giving your teams more autotomy and flexibility where possible.

Focus on Your Vision and Growth

A shared purpose or shared vision is of course vital for any organisation arts or otherwise. Many arts organisations are very clear on their vision, and shared purpose. I would argue that alongside that shared arts or cultural objective, should be a vision for growth.

Growth does not have to focus entirely on ticket sales (but clearly we are not doing our jobs if increasing sales is not part of that growth), but could be a focus on growth of a particular audience type or membership growth or customer segmentation or even community involvement. The idea here is that growth (perhaps in a specific area), gives your team a true north – a clear focus.

Being Agile Lets You Be Innovative – And Fail Fast

Agile organisations is an often used, but perhaps little understood concept. What does agility really mean? An organisation that is agile can react quickly to changes. For the arts this might be changes in technology, audience or customer changes, or even funding shifts. Agile organisations tend to be flatter and respond well to change. While this may not entirely describe your organisation, it is worth thinking of ways to help your teams become more agile – even if only in small ways.

Agility (plus the factors we have noted above) can help drive innovation. This is incredibility important to arts organisations, who like start ups, have a fantastic (if not pressured) ability to do more with less. Innovation is a real hallmark and result of agility.

But while innovation allows you to try new things, it also has a risk of failure. After all, not all innovate ideas work.

Being agile allows you to innovate – and fail – but fail fast. Failing fast lets you turnaround and try something new. This may sound a little nuts (and frenetic), but my guess is that you probably do a version of this already.

One aspect that helps the idea of failing fast work really well is being data driven. Tools like Ticketsolve can help you gather data and change your direction if you need to, and really innovate. All the data is a your fingertips so that you can make intelligent and insightful decisions.

Okay What About Some Concrete Ideas?

So the above is really exploring cultural and mindset goals for your arts organisation, and may feel very familiar to what you are already doing. What are other concrete things that startups do that can be applied to arts organisations?

  1. Social Media – start ups are often social media mavens. They use every aspect of it to their maximum advantage. While you may already use Facebook and Twitter it is worth looking at other social media channels such as Instagram and others that work with your goals.
  2. Audio and Visual – not only to start ups use social media effectively, they use a tremendous amount of audio and visual content to connect to their audiences. The arts is rife with great audio and visual content, be sure to use it!
  3. Affiliate Marketing – think about where your audiences go online. Is there anything complimentary that could work there? Start ups are relentless about affiliates.
  4. Crowdfunding – we have talked about this before – this is a great option when looking for additional funding sources, especially for specific projects.
  5. Test, Data, Analyse – do this for all your activities and rinse and repeat. Be ruthless about tweaking ideas (or getting rid of them all together). Let the data do the talking.

 

Welcome Katy!

Have you met Katy yet? We are super excited to introduce you to Katy! Our newest superwoman in support!

Katy comes to us with amazing box office and sales experience. In addition to support experience, Katy has also worked in front of house, and has both hands on and supervisory experience in theatres. Katy has a keen creative spirit, with an interest in photography and painting and drawing.

Katy’s previous experience includes Royal Court Liverpool, Theatre Royal St. Helens and Tate Liverpool.

If you have not had a chance to say hello to Katy, please do!

Welcome Ling!

We have always worked hard to ensure Ticketsolve is as user friendly as possible. But it was definitely time to take Ticketsolve to the next level. Enter Ling.

Ling is Ticketsolve’s UX guru bringing focused experience in user design, and work flows to Ticketsolve. Her experience spans both desktop and mobile, and across both front and back end design.

She has worked in a variety of industries from travel to financial services, but always with an eye towards usability and positive user journeys.

Usability is critical to Ticketsolve, so with Ling, we aim to hone in on bringing Ticketsolve’s ease of use forward.

We are super excited to have Ling on board, and especially excited about the design direction she is helping create for Ticketsolve.

Welcome Ewan!

There are so many exciting new developments coming down the line at Ticketsolve. But to execute effectively, we knew we needed to grow the development team. Enter Ewan.

Ewan joins Ticketsolve’s development team bringing not only an impressive technical skills, and a solid background in the arts. Ewan has over 10 years of software development experience, with a Masters in IT. He has been responsible for writing code, project delivery and project management for a variety of organisations through the UK.

Ewan has worked extensively within mobile integrations, ruby on rails and ember. As an agile developer he fits well into the agile environment of Ticketsolve, bringing an eye to quality and testing.

Ewan has a diverse arts background including museum and gallery multimedia installations, web development, multiscreen video art works, developing video interview systems and a video production management app.

We are delighted to have Ewan on board – welcome!

How Can Crowdfunding Help Fundraising in Your Arts Organisation

Chances are you have come across “crowdfunding” before. However, did you know it can help your arts organisation gain valuable exposure, create real engagement with your patrons, and of course, raise money for your projects? 

In this post we will explore what crowdfunding is, and how it can help with fundraising in your arts organisation.

What is Crowdfunding?

While not a new concept, crowdfunding has exploded through the use of the Internet and social media. People from anywhere in the world can donate funds to any project, in which they are interested. In return for their financial contribution, funders are given rewards (typically related to the project). Some research shows that in 2015 over $10B was raised in the arts industry alone, making this a vital avenue of additional income for cultural organisations.

How Can You Use Crowdfunding in Your Next Project?

You may be thinking,”This all sounds great, but what does my arts organisation have to offer potential funders?” Let’s be clear; crowdfunding is not a donation in the traditional sense. You need to give your patrons something in return for their donation, so it’s more like clever marketing than fundraising. This is where your creative side comes into its own. While you may not have a “product” to give in exchange for contributions (though merchandise could work well here), you can offer a plethora of “exclusive” extras.

So let’s say for example, you have a new production within your organisation that requires some additional funding to help build the experience. Crowdfunding can help bridge the funding gap, but we need to consider what rewards we can offer in return for contributions. Take a look at the scenario below:


A patron contributes ₤100 to the overall goal of ₤5000. For their ₤100 contribution they will receive two free tickets to the production, their name in the programme and a meet and greet with the cast after the show. If a patron contributes ₤500, they receive all of the above, plus an exclusive dinner with the director of the show and front row seats for the performance.

Taking a real life example, The Wexford Arts Centre has successfully used crowdfunding campaigns to increase funding levels. In addition to funding they have also increased engagement from their patron community – a real bonus.

Below is an example campaign Wexford recently completed through Fundit.ie

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Your rewards can be as small or as big as you wish, but remember, never lose track of your final target. Creativity is the key to successfully achieving your goals. The more exclusive your reward is, the greater the chance of people contributing.

Crowdfunding Does More Than Fund Your Projects: It Generates Great Awareness.

Crowdfunding not only offers patrons a concrete incentive to contribute and be a part of your project, it also raises awareness and offers meaningful engagement with your local arts community. The people that do contribute will no doubt raise awareness which will in turn increase the level of interest and engagement, and in turn more contributions to your project.

Getting Started

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Platforms such as KickstarterIndiegogo and FundIt have made crowdfunding a project easy to set up. In many cases, you can have one ready to go within half an hour. Their user friendly interfaces allow funders to easily donate to campaigns they are interested in supporting. Many crowdfunding sites do take fees (typically around 4-5%) of all monies raised, and some require you to achieve your set monetary goal before you can receive funds. Companies such as GoFundMe require no set monetary goal, but do collect fees, so it is important to read the FAQs before setting up a campaign.  

Arts and Business NI have a great toolkit that can help you get started (and it’s free).

Why not give it a go? Set yourself a small target on a specific project coming up, choose your reward and give it a try. Stuck for ideas? Give us a shout and we’d love to brainstorm some ideas. 

Social Media Algorithms: No Seriously, Keep Reading

Social media algorithms are something you need to know about. No seriously, keep reading we promise it is relevant. For arts organisations who rely on social media marketing (and those that are thinking about it), things have changed, but it might not be all that bad.

Algorithms may seem like some strange voodoo magic 8 ball, but they are the trend in how content is displayed in social media.  Since their founding, Facebook, Twitter, Instagram, etc. have all overhauled how content is presented to users. Going from chronological to algorithmic doesn’t mean the end of the world  for your theatre’s social media campaigns – you just need to make some changes and tweaks to keep eyes on your content.

Algorithms Focus on Users

Simply, algorithms are a set processes or steps that computers execute. In other words, given a certain set of conditions, a computer program will deliver a certain output based on the algorithm.

What this means for social media platforms such as Facebook, is that they can provide content that is linked to behaviour, and is likely what the user wants to see.

Social Media is all about Engagement because of Algorithms

In the early days, social media content was presented in chronological order. Now with algorithms, this has completely changed. Let’s take a look at a few different types of social media platforms, and the algorithms that underpin them.

Even if you are a theatre, festival or arts organisation that only uses minimal social media marketing (check out this article on social media marketing and arts organisations), say posting on Facebook, understanding these algorithms can help you create better content.

Facebook: Engagement and Relevance

Facebook’s algorithm changes extremely fast. But it is still based upon how often, and how much users engage with a post. How often it is liked or hidden, what is the level or depth of engagement and its overall performance. Based on the above,  your focus needs to be on engaging and relevant content for your given target. Keep in mind that Facebook hides posts that it deems are not relevant – so again it pays to focus on engagement within Facebook.

Consider how you can incorporate more photos and videos of upcoming shows for example. Maybe look at Facebook drives for fundraising objectives. Likes and comments are the name of the game in Facebook and getting your audiences to engage.

Twitter: Relevance and Followers

Twitter still offers a chronological tweet timeline, but the platform is moving to algorithms as well.  The “Tweets You Missed While You Were Away” feature promote certain tweets based on relevance. While this feature can be turned off (it is not straightforward), it is important to note that most people don’t look at twitter constantly. That means, when people do open the app, you want your tweets to be in the select “Tweets You Missed” top section. As with Facebook, promoted tweets are based on relevance and engagement.

For arts organisations that means looking at what your audiences have engaged with. Was it the tweet with the show reel? Was it the box office staff picture? Was it a post about fundraising for your theatre refurbishment?Algorithms reward high-performance users, since the more people who engage with an update, the more often that users updates will be promoted, thereby amplifying the effect of popularity.

Instagram: Relevance

As Instagram’s user base has grown it made sense to move to a more algorithmic based approach to posts. So rather than a chronological onslaught of posts, users see relevant posts based on their past behaviour or posts they have engaged with. While posts are not hidden in Instagram (like they are in Facebook), it still will force business to focus on engagement and relevance.

These are just a few examples of social media platforms that have changed, but the broader expectation is that they will all move to this sort of idea.

What About Organic Reach in this Context?

Good question. With algorithms playing such a heavy part in promotion, organic reach for your arts organisation becomes more difficult. But it really depends on how relevant and engaging you can make your content. Ticket discount offers and show or festival promotion posts will work – to a point. Your audiences are interested in your theatre or festival – engage them with great behind the scenes content. Encourage more user generated content and content that matters to your audiences.

Algorithms Mean New Users = New Eyes for Your Content

Social media companies are not employing algorithms for nothing – they are trying to get new users onto their platforms. This of course presents challenges, but also presents a great opportunity for you! Learning how these algorithms work (and more importantly how you can harness their effect) is vital. As social media platforms increase their new user base, your box office can access new patrons too.

The algorithm based social media trend is not perfect. Many complain that their target audience can miss even relevant tweets. Or that it allows businesses to “game the system” (tweet what they believe the algorithm will like). While this is true, I cannot see platforms reverting back to non-algorithmic based systems. For one, it improves their users experience, and two, it encourages new users to try the platform through filtered content. Finally, and I think we can all agree to this one, it helps to screen out a lot of content noise for everyone.

The upshot for your arts business is that you have to make content that is relevant and engaging for your target audience. Try and look at user generated content. Don’t throw out ticket sale after ticket sale – try and really connect to your audience and use those algorithms to your advantage.

Remember – algorithms change all the time. And so must your marketing.

 

 

 

 

 

Top 5 MailChimp Automations You Can Implement Right Now

Since introducing our new MailChimp automation, we have been inundated with questions from all of our excited users, and most recently at our UK User Day. The Ticketsolve and MailChimp integration lets you automate communication with your customers based on their behaviour. To put it more simply: you can send really targeted emails, automatically to your customers – just based on what they do.

“B2C marketers who take advantage of automation – which includes everything from cart abandonment programs to birthday emails – have seen conversion rates as high as 50%”. eMarketer, Email Marketing Benchmarks

If you want to know more about the integration give us a shout or read about MailChimp automation and Ticketsolve

If you are ready to get started with MailChimp, we thought it would be helpful to have all your questions (or at least the questions we have had thus far), gathered together into one place.

  1. How do we get started?
  2. Which automations should we run?
  3. How effective will it be?
  4. What does success look like?

Rather than over complicate things, we like to keep it simple, so we can get started quickly.  If we can boil down MailChimp and just hone in on a few key tasks we are far more likely to achieve our goals.

So here is a a simple wish list of 5 automations to get you started with Ticketsolve and MailChimp.

Follow up after ticket purchase

After ticket purchase is a prime opportunity to present recommendations to your customers. MailChimp’s recommendations tool is based on algorithms similar to to Amazon “if you like this” will might like this based on what your audiences have purchased. The example below shows the bones of the MailChimp recommendation tool.

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Campaign to win back lapsed customers

Reengaging customers (as opposed to finding new ones) is certainly a good bet. MailChimp allows you to develop a series of win-back emails to encourage inactive patrons to re-engage. The trigger could be as simple as if a patron hasn’t purchased in 52 weeks the automated win back campaign will kick into play.

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Thank your best patrons

The patrons who purchase from you on a regular basis are important to your business, so let them know. Send a simple thank you, invite them to a special VIP membership program, or offer a discount. The below example details the trigger i.e., when a patron spends more than £500 in the last 365 days. Once the criteria is reached the automation starts.

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First time customers

When a patron purchases from you for the first time they should be sent a series of tailored mails:

  • To welcome them
  • Asking how they find their experience
  • A reward to come again.

Here is a great example that we experienced. We went to a local restaurant for the first time, and at the end of the meal we were presented with a 15% discount for our next visit. We have been back 4 times in the last 12 months.

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Membership renewal

A very simple auto membership renewal automation, the trigger is: once a patron is 48 weeks into their annual membership an auto renewal will be sent.

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MailChimp automation is a real game changer.  They are very simple to set up and the results will speak for themselves. We will be sharing several posts on this topic in the future to help you keep the momentum while sharing our customer’s suggestions and best practices.

Using Instagram and Pinterest as Part of Your Arts Marketing Tactics

It is likely you are extremely familiar with the likes of Twitter and Facebook, for your social media marketing, but how much does your organisation use tools like Instagram and Pinterest? Is it worth including these two in your arts marketing arsenal? In this post, we will look at how Instagram and Pinterest can be a great addition to your marketing toolbox.

What are Instagram and Pinterest?

Instagram is a photo and video sharing social networking site. Besides sharing on Instagram itself, the app works well with Facebook, Twitter, Tumblr and Flickr.

Pinterest is a social bookmarking site that uses imagery, and allows community members to share their “pins”.

Both are useful for searching for specific topics, building engagement and community.

Their intrinsic value is that they are based in visual content. Latest research shows that the brain processes visual content at a staggering 13 milliseconds. Far faster then reading content. For customers today, dealing with such an onslaught of content, visual content is certainly the way to go.

But why bother?

In a word: engagement. Content presented in this manner is fast and easy for customers to engage with. If done well, it can also lead to shares in a way that written content cannot, increasing your reach. And because Instagram for example, easily integrated with Facebook and Twitter, you can tie in Instagram with these other forms of social media you already use.

How do you use these services best?

Before we get into the ideas, let’s talk about frequency and timing. While it will largely depend on your goals, You need to post at least one or more photos on Instagram per day, and between 4-10 pins per day on Pinterest. Don’t overly worry if it is less, or more, just be sure to track your results so you can see what is working and what isn’t and adjust from there. As always, quality content matters, so try for the best quality pictures and posts you can.

  1. You’ve got a lot of material. Arts and cultural organisations have opportunities to take a lot of pictures. Backstage, event set, even audience arrival can build buzz. Try a “Picture of the Day” campaign it can really showcase your organisation. Again, try and choose something engaging that will get shared.
  2. Build buzz. Are you going through a refurb? Rehearsals started on the spring programme? Are the festival marquees going up? These are all great ways to build buzz and track progress for your fans.
  3. Backstage pass. This is similar to number 2, but could be more focused on behind the scene images. These progress type pics are a great link into donations and membership opportunities with your customers. Seeing the progress, gives a great focus on where donations are going and why they are needed. If you do this type of campaign try and focus on the story these pictures are telling. That will help to create a narrative your fans can relate with.
  4. Visitor content. Instagram and Pinterest are best used when there is a two-way conversation. Why not try hosting an Instagram competition or even showcase visitor content. This sort of sharing not only builds engagement, but it also build community.
  5. Tie ins and offers can work. While you certainly need to think differently about your Instagram or Pinterest strategy as compared to Twitter or Facebook, Tie ins and offers can still work in this medium. This audience images as part of competitions and giveaways or similar.
  6. Hashtags. This is a must for Instagram. This is how people search. Keep it relevant, but not too narrow so people can find you. So for your theatre you may still use a #theatre tag, you can also add more specific location or show tags so you can be found.

Last thoughts, remember that this takes time. Building a following, understanding what works for your audiences and what doesn’t, finding the right mix of audience engagement – all will take a bit of time. Remember to integrate your Pinterest and Instagram strategies with the rest of your social media so you have a coherent message. Keep the photos natural and spontaneous! And remember to have fun!

 

 

Welcome Aoife!

You have probably had a chat with her already (she’s pretty great right)? But we haven’t formally introduced our “newest” Ticketsolver yet – Aoife! Understanding the challenges of box office and marketing is second nature to Aoife, our newest Ticketsolver who joins us in Customer Support. Aoife has an incredible amount of box office, communications and front of house experience, workig in organisations in both Edinburgh and Dublin. From supervisory roles to admin and marketing Aoife has really run the gamut within venues. Her previous work includes a diverse range of theatres and festivals such as Edinburgh Festival Fringe, Filmhouse Cinema, Red61 and Project Arts Centre.

She has worked both on back office projects – and with plenty of ticketing services –  as well as customer facing roles working directly with patrons.

We are delighted to have Aoife on board bringing her great problem solving skills and customer service experience to Ticketsolve. She has already made a great contribution to the team, and our customers!