Customer Success Coordinator

About The Role: Customer Success Coordinator

We are passionate about our customers and ensuring they get the most out of Ticketsolve. Our Customer Success Coordinators are a key part of that, supporting the Head of Customer Success in their mission to help customers grow and maximise the value of the system. As a Customer Success Coordinator, you will engage with customers, provide guidance, share best practices, and collaborate on strategies to ensure their success with Ticketsolve.

Key Responsibilities:

• Support the Head of Customer Success in managing a portfolio of customers, proactively addressing their needs and ensuring their satisfaction.
• Develop strong relationships with customers to understand their goals and objectives, and collaborate on strategies to achieve them using Ticketsolve.
• Assist in conducting regular account reviews to assess customer progress and identify areas for improvement or expansion.
• Deliver customised training sessions and product demonstrations to new and existing customers, both remotely and in person at venues (regular travel may be required).
• Monitor customer usage, identify trends, and provide insights to help customers maximise the value of Ticketsolve.
• Collaborate with internal teams, including Support, Sales, and Product, to ensure customer feedback is heard and addressed.
• Academies, BETA testing , new features etc
• Linking in with customers comms specialist for customer comms 
• Digital marketing responsibilities

Requirements:

• A minimum of 2 years experience in a customer-facing role, preferably within the software and/or arts industries.
• Solid understanding of digital marketing strategies and tools, with the ability to effectively utilise them to drive customer success and share insights with clients.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Excellent problem-solving abilities and experience in troubleshooting complex issues.
• Confidence in delivering training sessions and public speaking, both online and in person.
• A proactive and positive work ethic, with a dedication to helping customers succeed and contributing to company growth.
• The ability to work independently and collaboratively, managing multiple tasks and deadlines in a fast-paced environment.
• Proficiency in data analysis and interpretation, with the ability to work with various data sets to draw meaningful conclusions and inform decision-making.

Desirable:

• Box office arts/festival/venue experience.
• Experience with ticketing, EPOS, or CRM systems.
• Possession of a valid driving licence and willingness to travel for on-site customer visits, ensuring a personalised and hands-on approach to customer success.

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives, and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability.