Say Hello To Our Team
We pride ourselves on providing the best possible service for every member of the Ticketsolve Community. Whether your question is big or small, there’s always someone to hand who can help you. Here’s the faces of those names and voices who are here to make sure your achieve your goals
Find Out a Little More About Everyone
Sean Hanly
CEO
Sean is Ticketsolve‘s CEO and is critical to the development and vision of Ticketsolve innovations. Worked previously as an agile software consultant, and in development for several other IT consulting firms. Channelling his inner hipster – he uses a standing desk at work, rocks a full beard, and does that home brewing thing. Definitely not a mid-life crisis. Definitely not.
Paul Fadden
Managing Director
Paul serves as the Managing Director at Ticketsolve and is responsible for the company’s strategic direction. His role includes ensuring that the Ticketsolve team culture is continuously improved, with an emphasis on team growth and harmony, delivering a genuine human touch in customer service.
Lucy Costelloe
Head of Marketing
Lucy is an experienced arts professional having previously worked at The Ark Children’s Cultural Centre, Celtic Connections and the Irish Memory Orchestra. In her role as Head of Marketing she collaborates with our sales and marketing team with a strong entrepreneurial spirit and a talent for generating innovative ideas and solutions. Lucy is also an accomplished fiddle player and a member of the board for Ulster Orchestra having gained valuable experience working across the public, private, and not-for-profit sectors of the creative industries in Ireland and the UK. She is currently an Irish Research Council Scholar conducting her PhD at Ticketsolve. Her project looks at identifying resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts & cultural sector in Ireland and the UK.
Priya Patel
Communications
Priya works with the marketing team, specifically on content creation. Previous to Ticketsolve, Priya has worked in corporate communications, advertising and marketing in the US. She got roped into being part of a community choir. She’s hoping no one has noticed she’s just mouthing the words. We’ve heard her sing – really it is for the best.
Conor Coyle
Head of Operations
Conor is Ticketsolve’s manager of customer support, training and onboardings. He previously managed the box office at The Helix and has run events and box offices in his ‘spare time’ for years. Conor is the resident music aficionado at Ticketsolve. You know how you listen to “Indie Rock” on Spotify? Well, Conor searches for “Solipsynthm” on Spotify…
Nick Stevenson
Head of Customer Success
Nick is instrumental in working with all of our customers to get the most out of Ticketsolve and he helps them to grow as an organisation. He is also instrumental in developing our marketing strategy, and business development in the UK. Nick is an arts guy through and through, previously working in theatres in Wales in senior marketing and business development roles. Nick is Welsh by the way. His party trick is saying “Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch” three times fast while playing the guitar. Not really. But we can live in hope.
Sergi Ferran Parera
CTO
Sergi joined our development team bringing senior development experience in both frontend and mobile development. He has a wealth of front and backend development experience and has worked all over the world. A keen traveller, Sergi completed an around the world trip in 2017, and is already planning another trip. Don’t mind if we all tag along right Sergi?
Emma Young
Operations Manager
A people-driven, customer specialist with over 8 years of arts and ticketing experience delivering high-end support, training and customer service to a wide range of arts, heritage and entertainment venues across the UK and Ireland. Emma is perfectly placed to take on the Operations Manager role at Ticketsolve.
At Ticketsolve, Emma, specialised in providing exceptional customer support, care and training to all Ticketsolve customers in all aspects of their use of Ticketsolve over various mediums such as; email, in-person, online
remote and on the phone. In her new role as Operations Manager, Emma will be responsible for the smooth running of ops activities within the busy support team.
Aileen O’Shea
Financial Controller
We are over the moon to welcome Aileen to our finance and admin team this month! Aileen is a CIMA qualified accountant with extensive experience across a variety of sectors. She has worked with companies such as Macquarie Bank Limited, Bank of Scotland, Teradyne Ireland, Axios International and Morgan McKinley to name a few. She has worked in a variety of financial management roles, most recently as Financial Controller for EazyCity Limited. We are delighted to have Aileen onboard and the experience she will bring to our admin and finance teams.
David Dunstan
Head of Customer Support
David is a project manager for new customer accounts in the UK, and also has responsibility for training and technical support, and has tons of previous experience working in the arts. Dunners loves nothing more than a good BBQ and his homebrew. Clearly, this is how he is able to answer hundreds of questions in mere minutes. We’ll have to condone homebrewing even if it is mega-hipstery.
Scott Rubbathan
Product Manager
Scott works with us in customer support, bringing a great depth of experience in ticketing, marketing, editorial and promotions. Scott’s previous work with entertainment.ie as their Ticketing Operations Manager, brought him to the forefront of managing ticketing operations and reporting. Previous to that Scott has worked in other support roles in the retail and banking sectors, and has a background in journalism and writing. He says this is a real sentence: Buffalo, buffalo, buffalo, Buffalo, buffalo. We googled it, he’s right. The English language is weird.
Natalie Weston
Customer Support
Natalie is joining the support team bringing a variety of experience in customer service, marketing and events management. Natalie has previously worked for several arts and cultural venues in Hampshire, including being a customer of Ticketsolve whilst in post as a Marketing & Development Manager. Briefly switching from the arts to software, her most recent role prior to joining the support team was as Marketing Manager for a print-on-demand sustainable clothing platform. Currently living on the Isle of Wight, she is enjoying having her own home office space – she’s even bought a wobble board to use standing at her desk, so if you’re ever on a video call with her, don’t worry, it’s definitely not your eyes…
Shiva Bhusal
Senior Backend Developer
Shiva is part of our backend development team. Before us, he worked for a US-based real-estate leasing automation company called Showmojo. He also has an electronics & communication engineering background and is passionate about robotics & software engineering. He is from the land of Mt. Everest and Gautam Buddha. And, lives 1600m(5200ft) from sea level. He loves trekking, traveling, and swimming.
Saverio Miroddi
Senior Engineer
Saverio Miroddi, Sav is a developer and db/system administrator for us. He has previously worked on applications for broadcasting video on demand via wireless connections. Sav is a top-notch swing dancer, ping pong player, climber and makes a damn good tiramisu – seriously, he‘s Sicilian – if he says it’s good we tend to just agree.
Aoileann Ní Riain
Customer Support
Aoileann has joins Ticketsolve‘s customer support team. She brings an amazing array of box office management and front of house skills to the support team having worked with the Dublin Theatre Festival, Dublin Dance Festival, Dublin’s St. Patrick‘s Day Festival and much more. She has also worked in Irish language production and broadcasting as well. Aoileann also has a masters in Modern Irish, Her masters thesis? Clann na hÉireann Coiste na bPáistí agus an Óige san Athbheochan, which is a very serious topic about Irish organisations and kids. So we’ve one for Aoileann:
Cnag cnag! Cé atá ann? Neilus Cén Neilus? Níl Fhios agam.
Chris Kerr
Customer Support Specialist
Chris joins us at Ticketsolve with a wide variety of experience within the customer support sector. So far in his career Chris has worn various different hats from Quality Assessor to Team Supervisor and even started his own family business prior to working with us here at Ticketsolve. Although Chris is new to the world of ticketing, he has gained experience in theater from appearing in different shows such as Oliver and the Wizard of Oz. He is now looking forward to seeing what happens behind the curtain.
Charlie Campbell-Lendrum
Customer Support
Charlie is our Customer Support and Training Specialist, and she brings to our team a wealth of experience and enthusiasm for all things customer support. She studied performing arts, has extensive experience working in venues to ensure the best possible customer experience, and has brought all of that amazing knowledge and experience to this role.
Outside of work, she enjoys running (gotta crush that ParkRuns PB! ), reading fantasy and murder mystery novels, and walking her dog, Delta Blue.
Jay Edwards
Customer Support
Jay joins us from the incredible welsh venue Theatr Brycheiniog having made the move and relocated to England for new adventures. Bringing a love of the arts with them, Jay’s first-hand experience of using Ticketsolve means that Jay understands the fast-paced environment of working as part of a creative team and supports our customers with this experienced understanding. Jay has an amazing talent for cross-stitching having created some masterpieces including; Judge Jude, A Portrait. When Jay isn’t supporting Ticketsolve customers by day, you can find Jay watching some of the best comedy series or listening to a good pod (like the Arts & Everything in Between).
Manuel Pedrera
UX Engineer
Manuel is a developer and works mainly on Ticketsolve’s front end. He has worked extensively with mobile and web technologies. He also might be the tallest person we have ever met. Being Spanish, Manuel hasn‘t yet realised the true nature of an Irish summer – he brought sun cream on his last trip to Dublin. We bought him a brolly, a raincoat and wellies.
Andi Minnich
Senior Developer
Andi is part of our front end development team and has worked as an agile project and team lead with a variety of software companies. Andi loves travelling, teepees and apparently lives 800m above sea level, which means he is an Olympic level snow shoveler.
Guilherme Côrtes
Senior Backend Developer
Guilherme, a highly skilled software development professional brings our Ticketsolve team a wide and broad range of experience in software design, development, and integration. He has an advanced knowledge of Ruby on Rails and maaintains exceptional development quality from conception through distribution. Prior to joining us at Ticketsolve, Guilherme worked with Velory, a unique platform that integrates an asset management system with a store, combining the best of two worlds; asset overview and an integrated store. We are excited to have Guilherme onboard!
Darren Poynter
Onboarding and Data Migration Manager
Darren brings a wealth of knowledge and experience to the role having worked a variety of roles in the arts, from box office to stage crew to front of house. More recently, Darren worked with Audienceview, based out of Toronto and more recently for Yesplan as UK Account Manager.
You can find Darren listening to local bands, reading in a quiet spot somewhere, out in a kayak on the Norfolk Broads – or of course at the other end of the line at Ticketsolve.
Alyssa Elm
Social Media Intern
Alyssa is our new social media intern and brings a tremendous knowledge and passion for social media to our team along with a fantastic can do attitude. She previously attended college studying Equine management as she loves animals and horses in particular.
Currently living in north Lincolnshire, she spends most of her time with her fiance and playing with her four dogs Lilley, Lacey, Cairo, and Dexter!
James Byrne
Senior Developer
James joins our agile team, with experience in web application development and distributed systems. Prior to Ticketsolve, James has worked with Fintech companies including payment gateway software, as well as salon booking systems. James is a keen archer and was team captain during his uni days and is still active with Archery Ireland. This is the point in the bios where we make a silly joke. But like we said, James is an ARCHER . . .
Johnson Chan
Senior Developer
Say hello to Johnson! Johnson is a full stack developer with years of Rails experience and most recently has been working with specialised Rails development company 5xRuby on a variety of projects with specific focus on ecommerce and fintech. Besides his full stack experience, Johnson has also worked as a Ruby on Rails trainer, working with over 150 students as well contributing to several open source projects. We are incredibly delighted to have Johnson onboard – he has already become an invaluable member of our dev team.
Leonel Luchini
Senior Backend Developer
With experience in web application development using Ruby and Rails and distributed systems, Leonel has recently joined us at Ticketsolve. From Argentina, Leonel had been working with software for video on demand, giving him a unique insight into the innovation around on demand content and the user experience. We are delighted to have Leone join us at Ticketsolve, his front end development experience will bring a lot of new and exciting insights to our platform. Leonel currently lives in Barcelona and recently got his pilot’s licence!
Anastasia Eleftheropoulou
Customer Support Specialist
Anastasia joins us as she embarks on a new journey in the world of ticketing. She’s previously worked at Netflix as a customer service advisor, helping people solve all sorts of problems and answering their burning questions. Her customer service experience doesn’t stop there as she’s also worked for David Lloyd gyms, assisting members with everything from booking classes to finding the perfect treadmill. In addition to those roles, Anastasia has spent time as an editor in the Netherlands for TV and streaming channels and helped put together schedules for media companies to share on their platforms. It’s clear to say, she’s had a blast in her roles of the last few years and we can’t wait to what the future holds in the world of ticketing for her. Here’s to an exciting adventure!
James Jones
Customer Support Specialist
James is a member of the Customer Support team and has come to us after 7 years working as a Box Office Manager for the New Theatre Royal Portsmouth bringing with him a wealth of ticketing and box office experience. Prior to this, James worked in further education as a support technician in the performing arts department, setting up and assisting with their events and examinations. With a background in customer service and a passion for helping others, James is well-equipped to assist and support customers in any way possible. He is excited to bring his expertise to Ticketsolve and help the company continue to provide top-class service to members of the Ticketsolve Community. He lives in the south of the UK with his fiancé and son, enjoys the cinema and listening to podcasts but does not enjoy writing about himself in the third person….Wait… Who wrote that last bit?…
Lee Hunt
Customer Support Specialist
Meet Lee, a customer service expert with almost two decades of experience. Lee spent 13 of those years at Curve in Leicester, where he became an expert in data analysis and revenue management while working in the box office. Lee has a degree in drama studies, which sparked his lifelong fascination with theatre. As a child, he was treated to a yearly pantomime by his beloved Nan, cementing his love for the stage. When Lee’s not working, you can find him tearing up pub quizzes and indulging in his favourite drink, Plum wine (Lee’s go-to on any occasion).
Paul Hanly
Non-Executive Director
Paul is our former CFO and COO as well as an investor with continued shareholding. He is currently a non-executive director who remains actively involved in strategy and providing advice regarding financial decision-making.
Seeing is believing
What better way to get to know us than a hands-on look at how Ticketsolve works?