Meet the Team

Say Hello To Our Team

We pride ourselves on providing the best possible service for every member of the Ticketsolve Community. Whether your question is big or small, there’s always someone to hand who can help you. Here’s the faces of those names and voices who are here to make sure your achieve your goals

Find Out a Little More About Everyone

Sean Hanly


Sean is Ticketsolve’s CEO and is critical to the development and vision of Ticketsolve innovations. He worked previously as an agile software consultant, and in development for several other IT consulting firms. Channelling his inner hipster – he uses a standing desk at work, rocks a full beard, and does that home brewing thing. Definitely not a mid-life crisis. Definitely not.

Ticketsolve's Sean
Ticketsolve's Paul

Paul Fadden

Managing Director

Paul serves as the Managing Director at Ticketsolve and is responsible for the company’s strategic direction. His role includes ensuring that the Ticketsolve team culture is continuously improved, with an emphasis on team growth and harmony, delivering a genuine human touch in customer service.

Lucy Costelloe

Head of Marketing

Lucy is an experienced arts professional, and in her role as Head of Marketing  collaborates with our sales and marketing team with a strong entrepreneurial spirit and a talent for generating innovative ideas and solutions. Lucy is an accomplished fiddle player and a member of the board for Ulster Orchestra. She is also currently an Irish Research Council Scholar conducting her PhD at Ticketsolve, which focuses on identifying resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts & cultural sector… No, we don’t know when she finds time to sleep, either! 

Ticketsolve's Lucy
Ticketsolve's Priya

Priya Patel


Priya works with the marketing team, specifically on content creation. Previous to Ticketsolve, Priya has worked in corporate communications, advertising and marketing in the US. Outside of work, she got roped into being part of a community choir. She’s hoping no one has noticed she’s just mouthing the words. We’ve heard her sing – really it is for the best.

Conor Coyle

Head of Operations

Conor is Ticketsolve’s manager of customer support, training and onboardings. He previously managed the box office at The Helix and has run events and box offices in his ‘spare time’ for years. Conor is the resident music aficionado at Ticketsolve. You know how you listen to “Indie Rock” on Spotify? Well, Conor searches for “Solipsynthm” on Spotify…

Ticketsolve's Conor
Ticketsolve's Nick

Nick Stevenson

Head of Customer Success

Nick is instrumental in working with all of our customers to get the most out of Ticketsolve and he helps them to grow as an organisation. He is also instrumental in developing our marketing strategy, and business development in the UK. Nick is an arts guy through and through, previously working in theatres in Wales in senior marketing and business development roles. Nick is Welsh by the way. His party trick is saying “Llanfairpwllgwyngyllgogerychwyrndrobwllllantysiliogogogoch” three times fast while playing the guitar. Not really. But we can live in hope.

Sergi Ferran Parera


Sergi joined our development team bringing senior development experience in both front-end and mobile development. He has a wealth of front and backend development experience and has worked all over the world. A keen traveller, Sergi completed an around the world trip in 2017, and is already planning another trip. Don’t mind if we all tag along, right Sergi?

Ticketsolve's Sergi

Emma Young

Operations Manager

A people-driven, customer specialist with over 8 years of arts and ticketing experience delivering high-end support, training and customer service to a wide range of arts, heritage and entertainment venues across the UK and Ireland, Emma is our Operations Manager, ensuring the smooth running of ops activities within the busy support team. when not working Emma is an amateur potter – making pots mugs and more at her local potters studio and loves hiking in the Peak District with her sausage dog Toby (who will only walk if it isn’t raining!)

Aileen O’Shea

Financial Controller

We are over the moon to welcome Aileen to our finance and admin team! Aileen is a CIMA qualified accountant with extensive experience across a variety of sectors. She has worked with companies such as Macquarie Bank Limited, Bank of Scotland, Teradyne Ireland, Axios International and Morgan McKinley to name a few. She has worked in a variety of financial management roles, most recently as Financial Controller for EazyCity Limited. We are delighted to have Aileen onboard and the experience she will bring to our admin and finance teams.

Ticketsolve's Aileen
Ticketsolve's David

David Dunstan

Head of Customer Support

David is a project manager for new customer accounts in the UK, and also has responsibility for training and technical support, and has tons of previous experience working in the arts. Dunners loves nothing more than a good BBQ and his homebrew. Clearly, this is how he is able to answer hundreds of questions in mere minutes. We’ll have to condone homebrewing even if it is mega-hipstery.

Scott Rubbathan

Product Manager

Scott works with us in customer support, bringing a great depth of experience in ticketing, marketing, editorial and promotions. Scott’s previous work with as their Ticketing Operations Manager, brought him to the forefront of managing ticketing operations and reporting. Previous to that Scott has worked in other support roles in the retail and banking sectors, and has a background in journalism and writing. He says this is a real sentence: Buffalo, buffalo, buffalo, Buffalo, buffalo. We googled it, he’s right. The English language is weird.

Ticketsolve's Scott
Ticketsolve's Natalie

Natalie Watson

Customer Communications and Support Specialist

Natalie is an integral member of the support team bringing a variety of experience in customer service, marketing and events management. Natalie has previously worked for several arts and cultural venues in Hampshire, including being a customer of Ticketsolve whilst in post as a Marketing & Development Manager. Briefly switching from the arts to software, her most recent role prior to joining the support team was as Marketing Manager for a print-on-demand sustainable clothing platform. Currently living on the Isle of Wight, she is enjoying having her own home office space – she’s even bought a wobble board to use standing at her desk, so if you’re ever on a video call with her, don’t worry, it’s definitely not your eyes…

Ticketsolve's Sav

Saverio Miroddi

Senior Engineer

Saverio Miroddi, Sav is a developer and db/system administrator for us. He has previously worked on applications for broadcasting video on demand via wireless connections. Sav is a top-notch swing dancer, ping pong player, climber and makes a damn good tiramisu – seriously, he‘s Sicilian – if he says it’s good we tend to just agree.

Aoileann Ní Riain

Senior Support Project Manager

Is a senior member of Ticketsolve’s customer support team. She brings an amazing array of box office management and front of house skills to the support team having worked with the Dublin Theatre Festival, Dublin Dance Festival, Dublin’s St. Patrick‘s Day Festival and much more. She has also worked in Irish language production and broadcasting as well. Aoileann also has a masters in Modern Irish, Her masters thesis? Clann na hÉireann Coiste na bPáistí agus an Óige san Athbheochan, which is a very serious topic about Irish organisations and kids. So we’ve one for Aoileann:

Cnag cnag! Cé atá ann? Neilus Cén Neilus? Níl Fhios agam.


Chris Kerr

Customer Success Coordinator

Chris joins us at Ticketsolve with a wide variety of experience within the customer support sector. So far in his career Chris has worn various different hats from Quality Assessor to Team Supervisor and even started his own family business prior to working with us here at Ticketsolve. Although Chris is new to the world of ticketing, he has gained experience in theatre from appearing in different shows such as Oliver and the Wizard of Oz. He is now looking forward to seeing what happens behind the curtain.

Charlie Campbell-Lendrum

Customer Support

Charlie is our Customer Support and Training Specialist, and she brings to our team a wealth of experience and enthusiasm for all things customer support. She studied performing arts, has extensive experience working in venues to ensure the best possible customer experience, and has brought all of that amazing knowledge and experience to this role.

Outside of work, she enjoys running (gotta crush that ParkRuns PB! ), reading fantasy and murder mystery novels, and walking her dog, Delta Blue.

Charlie Campbell-Lendrum

Jay Edwards

Customer Support

Jay joins us from the incredible Welsh venue Theatr Brycheiniog having made the move and relocated to England for new adventures. Bringing a love of the arts with them, Jay’s first-hand experience of using Ticketsolve means that Jay understands the fast-paced environment of working as part of a creative team and supports our customers with this experienced understanding. Jay has an amazing talent for cross-stitching having created some masterpieces including; Judge Jude, A Portrait. When Jay isn’t supporting Ticketsolve customers, you can find him watching some of the best comedy series or listening to a good pod (like the Arts & Everything in Between).

Manuel Pedrera

UX Engineer

Manuel is a developer and works mainly on Ticketsolve’s front end. He has worked extensively with mobile and web technologies. He also might be the tallest person we have ever met. Being Spanish, Manuel hasn‘t yet realised the true nature of an Irish summer – he brought sun cream on his last trip to Dublin. We bought him a brolly, a raincoat and wellies.

Ticketsolve's Manu
Ticketsolve's Andi

Andi Minnich

Senior Developer

Andi is part of our front end development team and has worked as an agile project and team lead with a variety of software companies. Andi loves travelling, teepees and apparently lives 800m above sea level, which means he is an Olympic level snow shoveler.

Guilherme Côrtes

Senior Backend Developer

Guilherme, a highly skilled software development professional brings our Ticketsolve team a wide and broad range of experience in software design, development, and integration. He has an advanced knowledge of Ruby on Rails and maintains exceptional development quality from conception through distribution. Prior to joining us at Ticketsolve, Guilherme worked with Velory, a unique platform that integrates an asset management system with a store, combining the best of two worlds; asset overview and an integrated store. We are excited to have Guilherme on board!


Darren Poynter

Onboarding and Data Migration Manager

Darren brings a wealth of knowledge and experience to the role having worked a variety of roles in the arts, from box office to stage crew to front of house. More recently, Darren worked with Audienceview, based out of Toronto and more recently for Yesplan as UK Account Manager.

You can find Darren listening to local bands, reading in a quiet spot somewhere, out in a kayak on the Norfolk Broads – or of course at the other end of the line at Ticketsolve.

Ticketsolve's James

James Byrne

Senior Developer

James is a member of our agile team, with experience in web application development and distributed systems. Prior to Ticketsolve, James has worked with Fintech companies including payment gateway software, as well as salon booking systems. James is a keen archer and was team captain during his uni days and is still active with Archery Ireland. This is the point in the bios where we make a silly joke. But like we said, James is an ARCHER . . .

Johnson Chan

Senior Developer

Say hello to Johnson! Johnson is a full stack developer with years of Rails experience and most recently has been working with specialised Rails development company 5xRuby on a variety of projects with specific focus on ecommerce and fintech. Besides his full stack experience, Johnson has also worked as a Ruby on Rails trainer, working with over 150 students as well contributing to several open source projects. We are incredibly delighted to have Johnson onboard – he has already become an invaluable member of our dev team.

Anastasia Eleftheropoulou

Customer Support Specialist

Anastasia joins us as she embarks on a new journey in the world of ticketing. She’s previously worked at Netflix as a customer service advisor, helping people solve all sorts of problems and answering their burning questions. Her customer service experience doesn’t stop there as she’s also worked for David Lloyd gyms, assisting members with everything from booking classes to finding the perfect treadmill. In addition to those roles, Anastasia has spent time as an editor in the Netherlands for TV and streaming channels and helped put together schedules for media companies to share on their platforms. It’s clear to say, she’s had a blast in her roles of the last few years and we can’t wait to what the future holds in the world of ticketing for her. Here’s to an exciting adventure!

James Jones

Customer Support Specialist

James is a member of the Customer Support team and has come to us after 7 years working as a Box Office Manager for the New Theatre Royal Portsmouth bringing with him a wealth of ticketing and box office experience. Prior to this, James worked in further education as a support technician in the performing arts department, setting up and assisting with their events and examinations. With a background in customer service and a passion for helping others, James is well-equipped to assist and support customers in any way possible. He is excited to bring his expertise to Ticketsolve and help the company continue to provide top-class service to members of the Ticketsolve Community. He lives in the south of the UK with his fiancé and son, enjoys the cinema and listening to podcasts but does not enjoy writing about himself in the third person….Wait… Who wrote that last bit?…

Gerard Swift

Customer Support and Training Specialist

Gerard joins the Support team from the Birmingham Rep after 22 years running the Box Office and front of house operations as Head of Theatre & Sales. Having worked in the theatre industry both onstage and behind the scenes for nearly 30 years, he hopes his skills and knowledge can help Ticketsolve achieve great results for our customers. In his spare time he plays Piano and writes his own music (don’t ask about his failed entry for Eurovision in 2003!). He’s also a fan of cheesy German pop music (Schlager – google it), and makes no apologies for it.

Dean Reidy

Customer Support and Training Specialist

With a wealth of experience both on and off stage, Dean has previously worked as a box office manager, front of house coordinator and even a lighting technician for a variety of theatres of festivals across the UK and Ireland. He’s also a talented singer and musician, and if you recognise his voice, that’s because he also works as a voice actor for Children’s TV and movies for TG4, the Irish language channel in Ireland! Bringing all this and more to the table, we’re so thrilled to be welcoming him to Customer Support, where he’ll be offering support, advice and training to our customers.

Ella Bailey

Digital Marketing and Content Specialist

Ella joins the Marketing and Communications team having worked with a variety of arts, heritage, and visitor attractions over the past few years as an Account Manager for a specialist marketing agency. She’s looking forward to learning more about Ticketsolve’s wonderful venues and creating content for the Community. Outside of work, you’ll find her baking, buying books to add to her TBR pile (and sometimes reading them too), and chilling with her rescue dog Lottie, who you may hear snoring in the background of video calls…

Chris Spring

Senior Product Engineer

Chris joins us from Cape Town South Africa, with extensive experience in engineering, having previously held various senior and leadership positions at a variety of companies, including GoDaddy, as well as co-founding and working as CTO at his own company. In true Ticketsolve style, he also worked as a theatre actor for a year after leaving school. For Ticketsolve, he will be crafting and implementing technical solutions that reflect our customers’ needs. Outside of work, he enjoys rock climbing, spending quality time with his daughters, and occasionally diving into indie video games.

James McAndrew

Senior Business Development Manager

James is based in London, and joins as Senior Business Development Manager with an a wide-ranging background in theatre, including ticketing, having worked in sales and marketing for Sadler’s Wells for the past few years. He is also well versed in customer service, having worked as an usher, and even production, having directed his own plays. He is also a talented – and published – writer and regularly writes arts and culture reviews.

Hannes Benson

Backend Developer

Hannes is a backend developer/systems administrator who’s been toying with computers since he was 6. He has been riding the Ruby on Rails train since 2010 and absolutely loves it. He has worked on both small and large scale systems and loves to understand every bit of the stack required to make a system tick. In his spare time Hannes enjoys the great outdoors, spending time with his wife and kids, building Lego (…some things never change) and taking long runs in the bush

Paul Hanly

Non-Executive Director

Paul is our former CFO and COO as well as an investor with continued shareholding. He is currently a non-executive director who remains actively involved in strategy and providing advice regarding financial decision-making.

Ticketsolve's Paul Hanly

Seeing is believing

What better way to get to know us than a hands-on look at how Ticketsolve works?