Box Office

When we say we’re with you all the way, we mean it. The arts are a full-time operation – so if you’re awake, we’re awake. Access support 24 hours a day, seven days a week, whether you’re at home or away. We’ll ensure you get your queries solved fast and keep any downtime to an absolute minimum.

The show must – and, indeed, will – go on! Reliability is absolutely key in your ticketing partner – if the platform is down, no one can book. And that’s the last thing we want. We ensure 99.98% uptime – it’s incredibly rare that Ticketsolve goes down and, when it does, we get it back up and running again as quickly as possible.

Video’s not a USP for content these days – it’s just an expectation. It should come as no surprise that Ticketsolve makes adding video content nice and easy. Promote your events with trailers, previews, behind-the-scenes content, interviews, and more with just a few quick clicks.

We take the stress out of agency sales for you! Manage commissions and allocations for third party ticket sellers and agencies in real time. Ticketsolve handles all of the details based on a number of different structures – so you can work with your agents the way you want to, and help them to help you fill your seats!

Working in arts or events rarely involves standing still or getting early nights – wherever you are, whenever it is, Ticketsolve is with you. Anytime, anywhere access to your account across devices means you can manage your events on the go – and our mobile box office features mean you can set up temporary ticketing locations for one-off events.

Get the full picture! The Ticketsolve quick view calendar dashboard gives you instant oversight of what’s going on, what’s coming up, and what’s just happened. Need to add updated safety information to all the events happening this week? Easy. Need to plan the next few months of bookings? Simple!

Cash hasn’t completely disappeared from our lives just yet – so keep track of every penny alongside your online sales and card transactions with cash drawer integrations. Record payments taken at the box office, at the merchandise shop, even at the concessions stand – and make sure your finances are all in the same place.

No advance booking? No problem! Let your customers pay at the box office, or on the door, in the way they’d expect to. Ticketsolve supports a full Chip and Pin integration to take secure card payments in person, providing both trust and flexibility for your audiences.

Manage your instalments and payment plans the easy way with completely automated collections. Email workflows automatically send to customers and patrons when payments are due – and the emails are completely customisable so you can put a personable face on your payment chases, update people with event or donation details… whatever you need!

We’re all human, and all humans make mistakes. We get it! When mistakes in your system occur, you need to know exactly what happened, and where. Fortunately, Ticketsolve features a complete audit trail, so every action made within your system is fully traceable. Track human errors back to the source and get them sorted quickly – and we’re here 24/7 if you need our assistance with the fix.

Reserve tickets online and pay at the box office, pay a deposit and hand over cash on the door… give your customers the flexibility to book and pay in the time and place – and with the payment method – that best suits them. Ticketsolve lets you complete online orders at the box office – everything’s fully traceable, so nothing can go missing.

Maximise every sale with Ticketsolve’s versatile cross-selling and up-selling tools, both at the box office and online. As well as recommending events you know they’ll love, serve your customers with related merchandise and services at the point of purchase, letting them pay for their entire event experience through one simple platform.

Get granular control over every aspect of your event attributes and handle every single complexity of the arts, and of event planning. You can tweak and optimise your event listings all the way down to what it says on the ‘book now’ button. With Ticketsolve on your side, you have the power.

Making the repetitive parts of box office processes as easy and automated as possible is important to us, not least because plenty of the team have worked in box offices themselves. Sort out a run of dates or an annual event with ease by using our cloning tool – make a copy of an event in just one click, and change the relevant info. Simple.

While every performance is beautifully unique, plenty of events are pretty similar from a box office and marketing point of view. Not quite as magical a take on things – but it is convenient! Use our event templates to easily set up similar event details, pricings and allocations in just a few clicks – an essential tool for busy box offices.

We’ve put the main things you’ll need day-to-day where they’re easiest to find. No need to dig around in endless menus – the events dashboard shows you upcoming events in an easy-to-read, at-a-glance format. Especially handy for urgent requests on the day of a show, or if you’re managing events with a mobile or tablet while on the go.

Art is a gift, so let your customers give it! We give you the tools to sell gift vouchers both online and through the box office – and the lucky recipient can redeem them in either place too, regardless of where they were purchased. And, of course, they can be customised with a message for that extra-special gift-giving touch of personalisation.

We’re with you all the way! If you don’t fancy getting in touch to solve an issue just yet – or if you just want to learn more about how your Ticketsolve platform works – then check out our Helpdesk. It’s packed full of tips and tricks, tools, and best practice advice written by our team. There’s also extensive community forums for asking questions, troubleshooting, and offering your own advice.

No one likes getting slapped with booking fees right at the end of their ticket buying journey. We help you avoid those last minute drop-offs by hiding the booking charge and instead automatically adding it to the ticket price, giving your customers a true face value price for every event. Meanwhile, in the back end, you can split additional fees out, making financial reporting easy.

Not everyone books directly through the website – and that’s fine! You can manage the financial side of your large group hires for schools and organisations, venue rentals, and more, through your Ticketsolve platform. Invoice directly using our invoice creator tool to keep everything in one place for easy management and reporting.

We help you encourage customer loyalty, and then help you reward it too! Ticketsolve gives you unrivalled flexibility when creating and managing loyalty schemes, from sophisticated and nuanced membership options to promotions and benefits. Keep them coming back for more and build a real connection with your most loyal audience members.

Let your customers join the family! Memberships, patronages and supporters clubs are becoming an absolutely essential part of fundraising and customer loyalty schemes, so we’ve made them easy to sort. Set up your membership levels, subscription fees and benefits – be they priority booking, discounts, offers, behind the scenes access and more – and let Ticketsolve handle the details.

Sell programmes and merchandise for a specific show or run a merchandise and voucher store for your venue, all through Ticketsolve. Clothing, totebags, soundtracks, scripts, badges, school resources and more. Whatever you want to sell, integrate the finance and management side into your box office platform – no need for multiple admin areas for your team, no need for multiple checkouts for your customers.

If there’s one thing 2020 taught us, it’s that moving shows and updating their details should be as hassle-free as possible whether you’re doing it for the first or fiftieth time. Ticketsolve lets you move and edit live shows on the fly – you don’t need to unlist an event to make changes. And that includes moving it to another date at a moment’s notice.

Ticketing level management made nice and easy. Allocate certain amounts of your inventory to particular groups, including those defined by your sectors and categories. Early bird specials, student rates, wheelchair users, carers, senior citizens, promoter allocations… manage the make-up of your audience, with each segment having its own colour legend in the platform back end to keep things simple for busy box office staff.

With over a third of ticket sales happening at real-world brick-and-mortar box offices, managing multiple locations alongside your online box office with ease. You can set up as many box office locations within Ticketsolve as you need, with the inventory across all box offices updated live so you can’t over or undersell.

What’s the best way to ensure someone will buy from you? Making sure they can pay with the payment method that they trust the most. Avoid those last-minute drop-offs at the checkout by accepting all major credit and debit cards. Combine this with voucher redemptions, discounts, tokens and more to let people pay how they like – and manage it all easily through Ticketsolve.

Manage all your portals and interfaces from one place! If you’re split over multiple subdomains when it comes to promoting events and selling tickets, Ticketsolve can tie them all together in one unified back-end system. Say goodbye to logging in and out of different accounts all the time, say hello to convenient and efficient management of your whole operation.

Pop-ups get a bad rep! When they appear with useful information, at just the right time, they can be absolutely invaluable for helping a customer complete their journey – or for encouraging them to take a certain action that they might not have thought of. Add pop-up notes at event level and say what you need when you need to say it.

Not everyone’s quite ready to go completely paperless yet – so put the decision in the hands of your customers. We give you print-at-home and e-ticket options to provide your audience with more choice and flexibility. It also makes the logistics of distributing your tickets so much easier, allowing you to completely automate the process digitally for a large number of customers. Handy!

Let your customers jump the queue with priority booking! Access to pre-sale is a perfect reward for members, subscribers or just your loyal regulars – so grant the privilege of priority booking however you see fit. Simply assign it to user groups and set the advance booking window ahead of the general release date – Ticketsolve handles the rest.

Working with a full box office, marketing, admin and sales team? Keep track of who’s doing what with Ticketsolve’s built-in project management features. You can assign certain tasks to individual team members, with a full audit trail of everyone’s activity. Make use of the notice board feature to share updates and ask questions for efficient day-to-day management.

Responsive web design is the standard across the internet – and Ticketsolve is no different. The front end of your Ticketsolve platform – what your customers see – will work perfectly across all devices and screen sizes. Your visitors can book tickets, buy merchandise, pick seats and interact with all the features of your box office whether they’re on the smallest smartphone or the largest laptop, and everything in between.

No more paper guestlists at the box office, no more tearing ticket stubs (unless you absolutely want to!) – just control access to your events with handy QR and barcode scanners. Our hardware and software solutions for mobile, hand-held ticket scanners are fully integrated into the Ticketsolve platform for easy management and reporting. It’s quick, convenient and cost-effective.

Not all venues are alike, and not all events are set up in the same way. No matter how many spaces you’re managing or seating configurations you’re accommodating, ensure the seating plan used at the time of booking is always accurate with our dynamic layout editor. You can even nudge individual chairs into place for a completely accurate representation.

We heard no end of stories of seating plans being hard to manage when seating layouts change – so we’ve made a simple editor that lets you edit plans on the fly. Especially handy if you switch between standing and seated events, add accessible or wheelchair seating, or experience some sort of unplanned circumstance that requires social distancing – however unlikely that last one seems…

Take your seating plans to the next level with rich overlays. Through Ticketsolve, you can easily add photos or illustrations to your seating plans to bring them to life, giving customers a real view of where they’ll be sitting, and making sure your branding shines through at every stage of the booking journey.

We’re here to keep you safe. Your organisation, your customers, and your data. Security is essential for you and your end users to sell and book in confidence, so we’ve got that covered. Our payment systems are fully PCI compliant, and our web platform regularly undergoes penetration testing to check we’re secure. Security updates are rolled out to all users as soon as they’re ready – no waiting!

Who doesn’t love a deal? Don’t deny discounts to your customers – with Ticketsolve you can set up special offers and promotions quickly and easily, setting terms and conditions as you need. Customise with buying limits and timeframes, and track their performance with powerful reporting tools to see which creative offerings are working best.

Let your users pay in the way that best suits them! Ticketsolve’s split payments function lets your customers use multiple payment types per transaction – particularly handy for higher-priced concerts, festivals and events, or if your venue offers vouchers or gift cards – without causing confusion in your accounts.

Design tickets worthy of being stuck on bedroom walls for years to come with our simple drag and drop ticket designer and editor. You can add logos and custom text as you need, and adjust to make your physical tickets and e-tickets alike are perfectly on-brand. All in just a few clicks!

You’ve sold out, and people still want in? Get you! Make sure you keep those seats filled and eager customers happy with a dynamic waiting list feature that works both online and through the box office. With Ticketsolve, you can reallocate returned tickets to the next person in line with ease. Everyone’s happy!

Not all events are the same! With our Workshops and Classes module you can build and sell tickets exactly as you need to, rather than working around the standard concert setup. You get the flexibility to branch out, whether you’re running a regular programme of classes or hosting an ad hoc workshop event.

The “Your Reports” section of Ticketsolve is all about giving you a strategic picture of every aspect of your box office and ticketing operations. We help you to leverage your data with our intuitive report builder, letting you turn the stats you need into bespoke, in-depth, real-time reports. Get an overview of revenues, allocations and finance, or dig deeper for customer insights, trends, ROI and purchasing behaviours – all the analytics you need to inform your strategy and keep on top of performance.