We respect your privacy and are committed to protecting it. The purpose of this policy is to explain how we collect, use, and disclose the personal information you provide when you sign up for an event through our website or platform.
Collection of Personal Information
When you sign up for an event through our website or platform, we may ask you to provide personal information such as your name and email address. This information is used to register you for the event and to communicate with you about the event, including sending you updates and reminders. We collect this information on the basis of our legitimate interest in providing you with information about our event and ensuring your participation.
Use of Personal Information
We use the personal information you provide to register you for the event and to communicate with you about the event, including sending you updates and reminders as well as news through our mailing list. We may also use your personal information to improve our website and platform, and to personalise your experience. You can unsubscribe at any time.
Disclosure of Personal Information
We will not disclose your personal information to any third party without your consent, except as required by law or to protect our rights.
Security of Personal Information
We take reasonable measures to protect your personal information from unauthorized access or use. However, no data transmission or storage can be guaranteed to be 100% secure.
Your privacy on Ticketsolve.com
This website is administered by Ticketsolve. Ticketsolve is a web-based ticketing and box office software solution and has been designed and created by Ticketsolve to promote and inform you about our product and services. We want you to feel secure when visiting our site and are committed to maintaining your privacy when doing so. Any data that you share with us will be processed and stored in compliance with the EU General Data Protection Regulations, as enacted in the Data Protection Bill 2018 (Ire) & Data Protection Act (UK)
What information do we gather?
What cookies are used?
Ticketsolve.com works with a selection of third parties to help us improve our website experience
Custom Audience Pixel
A custom audience pixel is a tiny piece of Java script code that we have incorporated into each of our web pages. This piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook. We use custom audience pixels to record information about the way visitors use our website. For this reason, each of our web pages contains a custom audience pixel. This pixel records information about the user’s browser session, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed. Every Facebook user has a unique, device-independent Facebook ID that allows us to address and recognise users across a range of devices using the Facebook social network, so that we can address our visitors for commercial purposes using Facebook ads. The user information will be deleted after 180 days, until the user visits our website again. “Custom Audience from Your Website” respects your privacy. Thus, no personal information about individual visitors to the website will be disclosed to us and we can only advertise to website customer target groups in a targeted way once the customer target group has reached a critical mass. This makes it impossible us to discover the identity of individual visitors.
This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that make it possible to analyse the way you use the website. As a rule, the information generated by the cookie about your use of this website is transmitted to a Google server in the USA and stored there. If you activate IP anonymisation on this website, however, your IP address will be abbreviated by Google within Member States of the European Union or in other states that are party to the Agreement on the European Economic Zone. The full IP address is only sent to a Google server in the US and abbreviated there in exceptional circumstances. Acting on behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with services relating to website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data from Google. You can prevent cookies from being saved by making the appropriate setting in your browser software, however be advised that this may mean that you will be unable to use all the functions of this website in full. In addition, you can also prevent the transmission of the data generated by the cookie in relation to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de). Alternatively, you can prevent data from being recorded by Google Analytics by clicking the following link. An opt-out cookie will be set that prevents your data from being recorded during any future visit to this website. Deactivate Google Analytics. The opt-out cookie only applies for this browser and this domain. If you delete your cookies in this browser, you will have to click this link again. You will find further information about this at tools.google.com/dlpage/gaoptout or at www.google.de/intl/de/policies/ (general information about Google Analytics and data protection). You will find further information at www.google.com/privacy/privacy-policy.html
Google Tag Manager
This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.
Third Party Links
Third Parties operating on this site and links to their Privacy Policies;
Facebook – https://www.facebook.com/about/privacy/update?ref=old_policy
Twitter – https://twitter.com/en/privacy
Linkedin – https://www.linkedin.com/legal/privacy-policy
Intercom – https://www.intercom.com/terms-and-policies#privacy
Mailchimp – https://mailchimp.com/legal/privacy/
Vimeo – https://vimeo.com/privacy
Zendesk – https://www.zendesk.com/company/customers-partners/privacy-policy/
Salesforce – https://www.salesforce.com/company/privacy/
How long do we keep this information for?
Ticketsolve will retain your information for no longer than is necessary for the purposes for which the information is processed. The length of time we retain this information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.
Access to Information