We're With You

Introducing the many routes to Ticketsolve’s customer support

Support 24 hours a day, seven days a week

With the Ticketsolve team in your corner, you’ll never have to go it alone. Culture never stops, so neither do we – if you need us, we’ll be there, whether you’re dealing with a presale in the morning or a refund request in the middle of the night.

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How we keep the wheels turning

  • Lightning-fast response times

    Average response time of 10 minutes. Guaranteed response time of half an hour within business hours. What more can we say? We know that when you need support from us, time is of the essence. We’re right there with you to get things sorted as soon as we can.

  • 99.98% uptime

    Downtime happens – we won’t pretend it doesn’t. But when it does, Ticketsolve is robust, reliable, scalable, and secure enough to keep it to the absolute minimum. You need to be able to rely on us, and trust that your box office will always be open when you need it.

  • Automated backups

    Don’t worry – you can’t break it. And if something does go wrong, we take daily automated backups. Restoring your system to full operations once again is quick and easy, and you won’t have to worry about losing out on days of data.

Our Teams

Support Team

Our support team is always there for you – whether you need help via live chat, email, or over the phone. Providing 24/7 support at no extra cost to you, our support team are dedicated to ensuring that you never feel like you’re working through a challenge alone.

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Customer Success Team

The customer success team are here to help you get the most out of Ticketsolve – it is your platform, after all. If there’s any way that we can use Ticketsolve to help you grow as an organisation, we want to talk about it! We have some ideas, too – drawn from our years of experience and the collective wisdom of our community.

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Onboarding Team

The onboarding team are here to help guide you through setting up Ticketsolve and tailoring it until it’s absolutely perfect for the needs of your organisation. The onboarding team spend quite a lot of time with you when you first join us, helping you take complete control of every aspect of your new system.

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How we help

So, how can we help? The helpdesk is open 24/7 to help you get more out of Ticketsolve with tips and tricks, advice guides and announcements. You can also submit a support ticket – or share your feedback – directly through the helpdesk.

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Need help?

Send us a message using the form below and we’ll be in touch.