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We believe arts and cultural organisations deserve tools that support their purpose, not get in the way. Ticketsolve exists to give teams the clarity, control, and confidence to run their organisations on their own terms.
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We’re an independent, customer-driven team working exclusively with the arts and cultural sector across the UK and Ireland. For nearly two decades, we’ve helped hundreds of organisations grow their impact with better tools, stronger data, and lasting partnerships.
The people creating live experiences deserve software that respects their work. That means fewer silos, smarter workflows, and support that’s there when it’s needed most, so your team can focus on delivering unforgettable moments.
Our passion and expertise mean nothing without the trust of our customers. Once you join the Ticketsolve Community, we’ll be with you every step, from your first onboarding call to your next big success story.
With 18 years of hands-on experience, we know how cultural organisations work and how to help them grow audiences, revenue, and impact.
Our roadmap is shaped by your needs. We invest in long-term improvements so you can adapt, lead, and stay ahead in a changing sector.
We care deeply about the arts and the people behind them. Every feature, project, and partnership reflects that commitment to your success.
Charlie brings empathy, energy, and a performer’s eye for detail to the Customer Support team. With a background in theatre and audience experience, Charlie's always on hand to champion our community, whether solving a tricky query or celebrating a venue win.
Anastasia joined Ticketsolve’s Support team with a wealth of customer service experience from media and hospitality - including Netflix! She’s known for her friendly approach and knack for solving problems before they become challenges. With curiosity and patience, she helps venues feel right at home!
Aoileann brings depth and warmth to Ticketsolve’s Support team. With years of experience working across Ireland’s biggest festivals and arts organisations, she understands what makes venues tick. Known for her calm guidance and passion for great service, Aoileann makes every customer feel supported and heard.
Aileen keeps the numbers in harmony at Ticketsolve. A CIMA-qualified accountant with experience across lots of sectors, she brings structure and clarity to every project. Aileen’s calm approach and sharp financial insight help make big ideas possible, keeping everything balanced behind the scenes.
Didier is part of Ticketsolve’s Support and Training team, helping venues get the best from their systems. With a background in education and customer care, she brings patience, empathy, and a steady hand to every project. Didier’s love of learning and calm focus help keep things running smoothly.
Darren helps new customers make a smooth transition to Ticketsolve. With years of experience across the arts (from box office to stage crew) he understands every step of the journey. His mix of technical skill and practical know-how ensures each migration runs without a hitch (and usually ahead of schedule).
Dean brings creativity and care to every customer conversation. With a background in theatre management and performance, he knows the arts inside out, and even lends his voice to children’s TV and movies! His mix of technical know-how and performer’s intuition makes him a natural link between Ticketsolve and ourcommunity.
Emma brings people, processes, and plenty of positivity together in her role as Operations Manager. With over ten years in arts and ticketing, she’s a natural problem-solver who knows how to turn big projects into smooth experiences. Whether supporting venues or mentoring teammates, Emma brings clarity, calm, and a genuine care for every interaction.
Gerard’s theatre background shines through in everything he does. With nearly 30 years in the arts (including two decades at the Birmingham Rep) he brings warmth, experience, and an easy sense of humour to the Support team. Gerard helps venues get the most from Ticketsolve with empathy and insight.
As Ticketsolve’s Chief Product Officer, Chris leads the vision behind our technology, connecting innovation with real-world needs. With a background in engineering and leadership at GoDaddy, he blends technical expertise with creative thinking. His passion for elegant solutions keeps Ticketsolve at the forefront of what’s next.
Guilherme turns complex systems into smooth, reliable experiences. A Ruby on Rails expert with global experience in software design and integration, he ensures the technology behind Ticketsolve is as elegant as it is powerful. His quiet focus and high standards keep everything running at its best.
James brings seven years of box office management experience to the Support team. Having worked across arts and education, he knows how to stay calm under pressure and always keeps the audience in mind. Focused, friendly, and quick to help, James is a reliable voice for customers.
Ella tells the stories that connect the Ticketsolve community, from creative campaigns to in-depth guides and podcasts. With a background in arts and heritage marketing, she brings a thoughtful, people-first approach to everything she creates. Ella loves turning complex ideas into content that feels accessible, inspiring, and just a little bit fun.
Ewan is our most northernly team member, based in Highland Perthshire. He blends creativity and code to make the magic happen at Ticketsolve. With a background in art, design, and engineering, he brings a rare mix of visual thinking and technical precision to his work. He helps ensure every click feels intuitive, and every detail just right.
Hannes is part of the engineering team behind Ticketsolve’s infrastructure. With more than a decade of experience building scalable systems, he’s happiest when solving big problems with simple, smart code. Hannes’ curiosity and collaborative spirit help shape the backbone of our technology.
Conor keeps Ticketsolve running like clockwork, leading operations across Onboarding, Support & Training and Customer Success. With over a decade in the arts and a background in venue management, he knows exactly what great service feels like, and how to deliver it. Calm under pressure (and powered by good playlists) Conor makes sure every customer experience hits the right note.
David leads Ticketsolve’s Support team, helping venues stay confident and connected. With a background in sound technology and festival ticketing, he’s known for his quick thinking and collaborative leadership. David’s personality and passion for great service keeps both customers and colleagues smiling.
Paul guides Ticketsolve’s strategic direction and culture, ensuring innovation and humanity go hand-in-hand. A believer in teamwork, trust, and doing the right thing, he champions collaboration across every part of the business. Paul’s approachable leadership keeps the company grounded, focused, and always moving forward together.
James is a key member of the development team, bringing precision and performance to every project. With experience across fintech and web applications, he’s passionate about building software that just works, beautifully. His thoughtful, detail-driven approach helps make Ticketsolve’s tech smooth and scalable.
Mark brings international experience and a creative edge to the Support team. From managing the Ropetackle Arts Centre to working on major Australian festivals, he’s seen every side of the ticketing world. Mark’s thoughtful, easygoing style and genuine care help venues feel confident, capable, and connected.
Nick leads Revenue and Customer Success at Ticketsolve, drawing on more than 15 years in arts management and marketing. He’s passionate about helping venues grow through smart strategy and genuine connection. Nick’s mix of creativity, collaboration, and quick wit makes him a go-to partner for customers and colleagues alike.
Johnson brings deep experience in Ruby on Rails and full-stack development to Ticketsolve’s engineering team. Having trained more than 150 developers and contributed to open-source projects, he’s passionate about clean code and community. Johnson’s thoughtful approach helps keep innovation flowing across the platform.
Based in Belgrade, Matija helps build the systems that power Ticketsolve. With a background in fintech, developer tooling, and startups, he thrives on creating smart, efficient solutions. His blend of curiosity and precision helps Ticketsolve users work faster and smarter every day.
Natalie bridges communication, development and support at Ticketsolve, combining her marketing background with hands-on ticketing knowledge. Having once been a Ticketsolve customer herself, she understands venues’ challenges first-hand. Known for her thoughtful advice and upbeat approach, Natalie helps customers feel informed, empowered, and confident.
Jay combines creativity and empathy to support Ticketsolve’s community of venues. Having worked at Theatr Brycheiniog, they know first-hand the pace and pressure of live events. Jay brings calm confidence to every call, helping customers find what they need, whenever they need it!
Scott guides new customers through every step of their onboarding journey with Ticketsolve, from data migration to go-live day. With a background spanning software, project management, and customer success, he knows how to make complex projects feel easy. Detail-driven and people-focused, Scott ensures every switch to Ticketsolve is smooth and supported.
Sergi leads technology and innovation at Ticketsolve. With experience spanning continents and expertise in both front- and back-end development, he ensures the platform keeps moving forward. A natural collaborator and lifelong traveller, Sergi inspires the team to explore, experiment, and always build with purpose.
Paulie knows venues inside and out: he’s managed them, grown them, and now helps them thrive with Ticketsolve. With more than 20 years in the arts, he’s all about simplifying systems and setting teams up for success. Based in Glasgow, he brings warmth, insight, and the occasional good gig recommendation to every conversation.
Sav keeps Ticketsolve’s systems humming. A developer and systems administrator with experience in video-on-demand and broadcast tech, he loves designing smart, scalable solutions. When he’s not deep in code, Sav brings the same rhythm and creativity to swing dancing and a perfect tiramisu.
As CEO and co-founder of Ticketsolve, Sean blends deep technical expertise with a genuine passion for people and process. A pioneer in Agile management, he’s helped transform how organisations deliver value through smarter systems. Sean’s vision has shaped Ticketsolve into a world-class platform where collaboration, creativity, and innovation thrive.
Sarah supports Ticketsolve venues across Ireland, helping them get the most out of every feature. With years in festivals and theatres, she blends practical know-how with infectious enthusiasm. Whether solving a technical challenge or sharing a quick win, Sarah’s creative energy keeps customers feeling confident and inspired.
Priya brings creativity and clarity to Ticketsolve’s marketing team. With experience in advertising and corporate communications in the US, she has a knack for crafting messages that feel human and engaging. Her storytelling skills help connect venues, audiences, and ideas, always with a wink of humour and plenty of heart.
Rob builds and refines the systems that power Ticketsolve. With a background spanning finance, engineering, and software development, he brings technical depth and an easy sense of humour to the team. Whether optimising data or mentoring teammates, Rob keeps things running smoothly, and the mood light.
Scott shapes how Ticketsolve evolves, blending creativity with precision. With experience in journalism, ticketing, and marketing, he brings both storytelling and structure to product development. Scott’s curious mind and knack for simplifying complexity help create features that feel intuitive and just make sense.
Rosie’s all about smooth transitions. With more than a decade in ticketing (including time in London’s West End) she helps new customers settle into Ticketsolve with confidence and ease. Her thoughtful, steady approach means every project feels supported from start to finish. She brings the same passion for performance to her work as she does to the stage.
With over 10 years of experience in ticketing, LJ brings a deep understanding of customer experience and exceptional customer service, shaped by work across numerous West End venues. Most recently at TodayTix, she led QA and training, using AI to improve processes and support teams. She’s passionate about people, quality, and creating smooth, thoughtful experiences for both customers and colleagues.
Designed for the complexities of high-volume, multi-venue operations, Ticketsolve provides the resilient infrastructure required to unify box office management, patron loyalty, and financial oversight.
We provide a single perspective for multi-purpose venues, integrating diverse programming and complex membership models into one streamlined operational flow.
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Ticketsolve is built for the pressure of massive traffic spikes, offering the scalability and real-time data needed to manage agile, large-scale festivals with total confidence.
Supporting long-term sustainability through unified visitor management, we bridge the gap between ticketing and donor cultivation, ensuring every exhibition contributes to organisational growth.
From historic sites to immersive experiences, we provide the architecture to manage capacity at scale and optimise visitor journeys, turning complex logistics into memorable visitor journeys.
Partnerships that drive innovation and deliver results.
We’re proud to partner with the AMA: a leading force in arts marketing. This partnership gives us front-row insight into the strategies shaping audience engagement across the UK. It also allows us to connect directly with marketing professionals, share learnings, and explore new ways to support sustainable growth.
More than a media partner, Arts Professional helps us bridge real-world challenges with sector-wide insight. From spotlighting ticketing disruption to co-hosting the live Partner Pod at RECHARGE, our collaboration is rooted in shared expertise and honest storytelling, amplifying the voices that shape the future of the cultural sector.
Audience development starts with understanding. Through our partnership with the Audience Agency - and tools like Audience Answers and Audience Spectrum - we help organisations unlock data-led insights that drive deeper engagement, sharper strategies, and stronger connections. Together, we’re shaping audience growth across the arts and cultural landscape.
As a partner of Performing Arts Forum, we’re proud to support a stronger, more connected sector. Together, we champion collaboration, share sector insights, and explore data-led solutions that help artists and organisations thrive. From joint initiatives to strategic conversations, our partnership fuels sustainable progress for Ireland’s performing arts community.
Trust and transparency are essential to live events. That’s why we’re proud to partner with STAR, the UK’s ticketing regulator. Their cross-industry leadership on consumer protection and fraud prevention supports our shared goal: to deliver secure, seamless experiences for audiences and organisations alike.
Working with Thrive, we support cultural organisations in Northern Ireland to translate audience data into meaningful action. Their research-led approach, paired with our platform, helps organisations see who they’re reaching (and who they’re missing), building confidence to make smarter, more informed decisions that grow impact and engagement.
TPC is where industry insight meets innovation. As collaborators, we exchange ideas with live entertainment leaders across the ticketing landscape, staying ahead of trends and sharing our own strategies. It’s a space where we grow together, shape standards, and build a stronger, more connected ticketing community.
Our work with UK Theatre connects us with the UK’s performing arts leaders, from venues to producers and policy shapers. Through this trusted network, we access and contribute to the latest thinking in audience development, ticketing, and operations, helping our customers stay resilient, responsive, and ready for what’s next.
We’d love to show you how we can help you thrive.
