Your privacy on Ticketsolve.com

This website is administered by Ticketsolve. Ticketsolve is a web-based ticketing and box office software solution and has been designed and created by Ticketsolve to promote and inform you about our product and services. We want you to feel secure when visiting our site and are committed to maintaining your privacy when doing so. Any data that you share with us will be processed and stored in compliance with the EU General Data Protection Regulations, as enacted in the Data Protection Bill 2018 (Ire) & Data Protection Act (UK)

What information do we gather?

The information that you provide to us will be used only for its stated purpose. Ticketsolve won’t share your information to any third party other than those outlined in this privacy policy who are directly carrying out the role of Data Processor on behalf of Ticketsolve.

Information on ticketsolve.com is gathered in two ways: (1) indirectly (for example, through our site’s technology); and (2) directly (for example, when you provide information on various pages of ticketsolve.com).

One example of information we collect indirectly is through the use of cookies. Cookies are small files of information which save and retrieve information about your visit to ticketsolve.com – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience. The cookies we use identify you merely as a number. If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in preferences or options menu in your browser.

What cookies are used?

Ticketsolve.com works with a selection of third parties to help us improve our website experience.

Custom Audience Pixel:

A custom audience pixel is a tiny piece of Java script code that we have incorporated into each of our web pages. This piece of code provides a series of functions for transmitting application-specific events and user-defined data to Facebook. We use custom audience pixels to record information about the way visitors use our website. For this reason, each of our web pages contains a custom audience pixel. This pixel records information about the user’s browser session, which it sends to Facebook, along with a hashed version of the Facebook ID and the URL viewed. Every Facebook user has a unique, device-independent Facebook ID that allows us to address and recognise users across a range of devices using the Facebook social network, so that we can address our visitors for commercial purposes using Facebook ads. The user information will be deleted after 180 days, until the user visits our website again. “Custom Audience from Your Website” respects your privacy. Thus, no personal information about individual visitors to the website will be disclosed to us and we can only advertise to website customer target groups in a targeted way once the customer target group has reached a critical mass. This makes it impossible us to discover the identity of individual visitors.

Google Analytics:

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and that make it possible to analyse the way you use the website. As a rule, the information generated by the cookie about your use of this website is transmitted to a Google server in the USA and stored there. If you activate IP anonymisation on this website, however, your IP address will be abbreviated by Google within Member States of the European Union or in other states that are party to the Agreement on the European Economic Zone. The full IP address is only sent to a Google server in the US and abbreviated there in exceptional circumstances. Acting on behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with services relating to website use and Internet use. The IP address transmitted by your browser in the context of Google Analytics will not be combined with other data from Google. You can prevent cookies from being saved by making the appropriate setting in your browser software, however be advised that this may mean that you will be unable to use all the functions of this website in full. In addition, you can also prevent the transmission of the data generated by the cookie in relation to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link (http://tools.google.com/dlpage/gaoptout?hl=de). Alternatively, you can prevent data from being recorded by Google Analytics by clicking the following link. An opt-out cookie will be set that prevents your data from being recorded during any future visit to this website. Deactivate Google Analytics. The opt-out cookie only applies for this browser and this domain. If you delete your cookies in this browser, you will have to click this link again. You will find further information about this at tools.google.com/dlpage/gaoptout  or at www.google.de/intl/de/policies/ (general information about Google Analytics and data protection). You will find further information at www.google.com/privacy/privacy-policy.html

Google Tag Manager:

This website uses Google Tag Manager. Google Tag Manager is a solution that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.

Third Party Links

On occasion we include links to third parties on this website. Where we provide a link it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data. We use Salesforce as our Customer Relationship Manager system (Data Processor) who’s servers are based in the US but has certified certain of its services under the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework. See Privacy Policy for Salesforce below.

Third Parties operating on this site and links to their Privacy Policies;

Facebook – https://www.facebook.com/about/privacy/update?ref=old_policy

Twitter – https://twitter.com/en/privacy

Linkedin – https://www.linkedin.com/legal/privacy-policy

Intercom – https://www.intercom.com/terms-and-policies#privacy

Mailchimp – https://mailchimp.com/legal/privacy/

Vimeo – https://vimeo.com/privacy

Zendesk – https://www.zendesk.com/company/customers-partners/privacy-policy/

Salesforce – https://www.salesforce.com/company/privacy/

How long do we keep this information for?

Ticketsolve will retain your information for no longer than is necessary for the purposes for which the information is processed. The length of time we retain this information for depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

Access to Information

In accordance with the EU General Data Protection Regulation you have the right to access any information that we hold relating to you. Please send all requests to info@ticketsolve.com. Under new data laws, Ticketsolve has 1 month to return this information to you.

Updates to our Privacy Policy

In line with new regulations we will be reviewing our Privacy Policy every six months to reflect changes in policy, procedures, updates or third parties.