How we support you

How can we help you?

So much more than just support

It goes without doubt that you get the best support when you start using Ticketsolve. However, you get so much more than that!

Our support team are incredibly hands-on in helping you get the most out of your platform with our supportive partnership extending beyond our phone lines. There are many routes to Ticketsolve support so there’s sure to be a method that suits your particular needs best.

The Ticketsolve Helpdesk

Our helpdesk is the beating heart of the support service that we offer. In the helpdesk you will find answers to all of your questions, advice on frequently asked questions, release notes on what’s new in our weekly updates and where you can submit tickets to our support team. We’ve gone one step further and actually integrated our help centre into the Ticketsolve backend which means you can get all of your questions answered within Ticketsolve itself.

The Ticketsolve Academy

Over the pandemic we wanted to help our community by giving them learning opportunities when the country was on lockdown. With that in mind, we launched the Ticketsolve academy which were 3 webinars a week for 14 weeks. We had our expert support and customer success team providing excellent content along with some industry experts. We are continuing this with a monthly webinar for all of our community.

The Ticketsolve Forums

Our annual forums are one of the highlights of the calendar for many of our customers. It’s a great day where all of our customers come together to share ideas, meet new and old friends and learn. We cover loads of different topics from marketing to fundraising, Ticketsolve specific things to industry trends. And because we have customers in the UK and Ireland we have 2 days, one in each country.

Learn More About Our Forums

Bespoke Training

We totally get that staff come and go within organisations therefore you will need some new starter training sessions or some bespoke training for certain aspects of the system. Our support team are on hand to provide all the training that you will need. The system is very intuitive so we find most of our customers just get how to use the system.

Ticketsolve Tips & Tricks

Ticketsolve is a big system and has so many things you can do within it. It’s difficult to know what everything is or does. That’s why we send out bi-weekly tips and tricks emails to all of our customers to give them bite-sized nuggets about the system that they probably never knew it could do.

Regional Workshops

Each year, our support team heads out on the road and delivers regional workshops. We will identify areas in which we have a high density of customers and put on a half day workshop. The content of the workshop is totally dictated by our customers so all the information is relevant to those areas.
Learn More About Our Workshops