All of our Resources in one place

At Ticketsolve we always try and create content that will help the industry as a whole. Below you see see a mixture of case studies, whitepapers and guides. If you would like to download any of them, just click the download button and enter your email and name and you will be able to download that content right away.
You can also sign up to our email list so that you will get notified every time we have a new resource available.


Changing the Narrative Revive Your Database with GDPR and Legitimate Interest

The Ticketsolve guide looks at how to use legitimate interest to not only increase your customer database size but also engage with new audiences, illustrated by real-world examples from The Mermaid and An Táin arts centres.
  • Face the fear and use GDPR to help you grow

    Grow the “can talk to” segment of your database using legitimate interest. Find out what legitimate interest actually is, and how it can help you to increase and target your audience and reach your goals.

  • Tackling legitimate interest step by step

    Discover the steps to follow to formulate your legitimate interest model, including a range of examples and templates from Indigo Ltd.

  • Your audience wants to hear from you!

    Discover how arts organisations have successfully used legitimate interest to grow their database and sign ups, why the main fears you may have are unfounded, and crucially, why your customers want to hear from you.

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Image of a crowd clapping overlayed with the title page of this resource:

Case Study

Regent Ipswich & Corn Exhchange Optimising Operations

Facing dramatic change, harnesses the power of technology and people to create operational efficiencies across multiple venues.
  • Change is Inevitable, Growth is Optional

    Learn how Ipswich adapted their operational processes

  • A Radical Change: Closing the Box Office

    Understand the challenges that faced their team and how they used these to streamline their processes

  • Letting Core Values Be The Guide

    They understood that with the challenges they were facing, using their core values would help them make the right decisions as they began to address the difficulties they faced.

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Membership Scheme

Our membership scheme whitepaper is filled with invaluable insights and actionable strategies to enhance your membership programme and drive revenue growth.
  • Strong relationships with audiences are the linchpin to success

    Learn why a good plan is all about relationship building.

  • Cultivate connections with your audience

    Understand how to increase loyalty, engagement and generate a valuable revenue stream with your memberships and give customers a sense of belonging and connection to boot.

  • Unlock the essentials of a successful scheme

    Discover the essential elements you need to consider to develop a successful programme such as:

    • How to craft compelling benefits.
    • How to measure impact.
    • How to use data and feedback.
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Website Accessibility With Catherine Turner

The Ticketsolve Guide focuses on the topic of website accessibility and has been written in collaboration with technology accessibility consultant Catherine Turner.
  • What does Web Accessibility mean for your organisation?

    The guide aims to clarify the various interpretations and implications of the word “accessibility.” By doing so, we can foster comprehension and encourage progress towards enhancing the digital customer experience for everyone, particularly those who rely on assistive technology.

  • Steps to be more accessible for all

    Looking for ideas on what to do next, or where to start with website accessibility? This guide has got you covered! It offers practical suggestions to keep this important topic front and center for your organization. Plus, you’ll find tips on how to make accessibility an ongoing priority. So why wait? Let’s get started!

  • Resources, tools and best practices

    Are you looking to enhance your practices? Well, you’re in luck! We’ve compiled a lengthy list of valuable resources and tools. Additionally, we share some top-notch best practices that’ll take your alt text, video content, and customer journey to the next level.

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Lime Tree Theatre Positive Impact

This whitepaper looks at how Lime Tree Theatre made a series of big changes and improvements to become a Green Venue and so their part in supporting the climate crises!
  • Sustainability at the core of their big changes

    The Lime Tree Theatre has made significant improvements to establish itself as an eco-friendly venue. With a view to reducing its environmental footprint, the theater has implemented several measures. These enhancements range from small changes such as replacing traditional light bulbs with energy-saving ones, to larger initiatives such as incorporating eco-friendly materials in their stage sets.

  • Making changes for a more positive impact

    The team implemented various changes, including venue-wide awareness campaigns, training, paper reduction, and the launch of their most special brochure to date. These efforts aimed to improve operations and sustainability.

  • Embracing an opportunity for transformation

    The Lime Tree Theatre team is leading the charge for eco-friendly venues, adopting measures like LED donation drives and paperless ticketing. These efforts demonstrate their unwavering commitment to sustainability. As a result, they have become a role model for other venues looking to make a positive environmental impact. By implementing these innovative practices, Lime Tree Theatre is making a tangible difference in reducing their carbon footprint, while also inspiring others to follow their lead.

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Personalised Marketing

  • The Dos and the Don’ts of Personalised Marketing

    Getting started is simple but there’s a few key things you should always remember and others which you should avoid at all costs. We’ll break it down simply for you.

  • Ticketsolve Suggestions To Get Started Quickly

    Get started today using your data and three simple audience development reports!

  • Additional Takeaways and Resources

    Our guide will not only help you get to grips with this marketing strategy, but also grow your expertise and confidence implementing it amongst your entire team and incorporating it within your other practices.

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Case Study

Maximising Revenue at Liverpool’s Royal Court

  • One of the leading production houses in the UK

    Liverpool’s Royal Court is one of the leading production houses in the UK. Their team have devised a strategy and business plan which looks to maximise their revenue streams across all areas of their operations.

  • Looking at every aspect of the theatre

    Previously Liverpool’s Royal Court did not receive any external funding and over the years their team has had to look at every aspect of the theatre and identify which areas derives more income in order to maintain their sustainability.

  • Utilise the features of Ticketsolve to drive efficiencies

    This case study provides an insight into how their team cleverly reviewed all aspects of their venue in order to assess which areas could maximise revenue and how they could utilise the features of Ticketsolve to drive efficiencies from all of their efforts.

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Royal Court Liverpool Case Study cover


The world of Email Automation

  • Communicate with your patrons right when they need it

    Automated emails deliver information to your patrons right when they need it, in a way that’s efficient for you and your team.

  • Full Mailchimp Integration

    Ticketsolve offers a powerful integration with the industry-leading email tool, Mailchimp and our community members share their experience of implementing first time customers, newsletter subscription, membershipsign-ups, and lapsed customer automations.

  • Practical help and advice

    Our Ticketsolve Whitepaper offers practical advice on ways you can implement email automation as part of your digital marketing strategy to increase customers satisfaction, loyalty and revenue generation.

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Ticketsolving: The World of Email Automation whitepaper cover

Case Study

Focus on Community Farnham Maltings

  • Clear mission

    Farnham Maltings is one of the leading arts centres and theatres in the southeast of England. What makes their organisation unique is their clear mission – which is central to the organisation’s strategy, planning and thinking.

  • Raised over £70,000

    Their dedication to their mission helped them ride out the covid storm. This commitment helped them raise over £70,000 from donations and fundraising campaigns through Ticketsolve right when they needed it most.

  • Mission driven has helped them succeed

    This case study will take you through how Farnham Maltings successfully built upon their mission of improving the quality of people’s lives – and what were the outcomes. For Farnham Matlings, being purpose driven and mission driven has helped them succeed long into the future

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Farnham Maltings Case Study cover

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  • Appeals for donations

    For a lot of organisations, appeals for donations, fundraising campaigns, and the support of stakeholders will form an important and integral stream of revenue over the next few months and years.

  • Communication and relationship management

    Communication and relationship management between the organisation and patron is the key to maintaining important relations with supporters, audience members, and your members and most loyal consumers. 

  • Important considerations

    We work closely with David Johnson of Arts Fundraising & Philanthropy to provide some of the most important considerations to successfully implement fundraising campaigns for your organisation during periods of incremental challenges and barriers to trade in this whitepaper.

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Case Study

How Pavilion Theatre use

social media to increase ROI

  • Cultural centre

    Pavilion Theatre is the municipal theatre for Dún Laoghaire-Rathdown, the largest county council in Dublin and it has grown to become a cultural centre of arts and entertainment to thousands of visitors each year.

  • Monitor their ROI

    Through evaluating audience data to finely tune their marketing strategies, Pavilion Theatre great their onlines sales to total 69% or their total revenue. Ticketsolve provides their team a 360 degree view of their efforts and by running their campaigns through the system, their team are able to accurately measure and monitor their ROI to gain maximum rewards from their creative campaigns.

  • 4000% ROI with one Facebook campaign

    This case study highlights how Ticketsolve integrations with social media channels and Google Analytics provided Pavilion Theatre with an incredible 4000% ROI with one Facebook campaign.

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Case Study

Increasing Audience Efficiencies and Exceeding Customer Expectations

  • Komedia Bath

    Komedia Bath, a five-time Chortle Award winner for Best Venue in the West and Wales, boasts a diverse selection of comedy, music, and cabaret. As a result, it’s highly regarded as the top destination for touring entertainment in the region. With its warm, personable atmosphere, you’re sure to have a memorable experience.

  • 800 audience members

    At the bustling Komedia Bath, tickets for in-demand shows were highly sought after. The team frequently managed the energetic arrival of almost 800 eager audience members, as the main auditorium’s doors opened.

  • 99% e-tickets

    An impressive 62% of Komedia Bath’s ticket bookings are made via mobile devices, so it’s hardly surprising that 99% of attendees use their phones to present tickets. In this case study, discover how Komedia Bath boosted efficiency with mobile scanning and e-ticketing, while also improving the customer experience using Ticketsolve’s scanning app.

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Ticketsolve Guide

Your Guide to Segmentation within the Arts

  • The importance of segmentation

    To create an effective customer segmentation model, it’s essential to grasp the impact of segmentation on your marketing endeavors. By recognizing its potential, you can personalize and enhance your strategies, leading to greater success.

  • Segmentation models within the industry

    Firstly, we’ll explore various models like Audience Spectrum and Culture Segments. Additionally, we’ll delve into Total Audience and other noteworthy concTo create an effective customer segmentation model, it’s essential to grasp the impact of segmentation on your marketing endeavors. By recognizing its potential, you can personalize and enhance your strategies, leading to greater success.epts to ensure a comprehensive understanding.

  • Implementing your segmentation model

    Choosing the perfect segmentation model is vital, yet it can be quite daunting. Thankfully, our warm and approachable guide provides valuable suggestions, ensuring a seamless transition into using your preferred model.

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