Ensuring we continuously offer Grade A customer support is our #1 goal.
All of our customers have access to 24/7 system support. Ticketsolve Support is available over the phone, email and the help-desk withinTicketsolve (Zendesk). This service is available to all members of staff. All contact through our help-desk is recorded and logged, allowing you to check the progress of your request and to check back on previous requests. All submissions to the help-desk are given an initial response within 30 minutes, during business hours. Ticketsolve support also offer online help files and webinars days to all members of staff.
You can call us on +353 (0)1 4100 647 or email email@example.com for any issue you may have and we’ll get on it straight away.
We meet regularly with all of our customers (on site meetings and User Groups) to find out their opinions on Ticketsolve and to address any issues or concerns that come up from time to time. In fact, we encourage our clients to get together and facilitate meetings so experiences and trade tips can be shared in a relaxed and accessible environment. New customers are always welcome to join in and offer their views – this community allows for an exchange of ideas that continue to add to the improvement of your software.
Making the transition to Ticketsolve is made as painless as possible, you are firstly assigned a project manager who will ensure all of the below occurs seamlessly and on time and at no extra cost.
- Complete customer data migration
- Seamless website integration
- On-site training
- Payment processor integration
To get involved, contact us today.