Onboardings Coordinator

About us

Ticketsolve is a leading ticketing, marketing, CRM, fundraising and memberships partner. Our portfolio of partners includes over 350 organisations across the UK and throughout Ireland. Our customers consist of theatres, arts organisations, venues, and festivals. Over the past fourteen years, Ticketsolve has evolved in partnership with their needs and requirements. 

As our business has expanded so too has our team, which consists of experts with commercial, software and events backgrounds both in Ireland, the UK and mainland Europe. Our entire team is committed to understanding the organisational needs of our customers in order to establish how best Ticketsolve functionality and consultative services can be deployed to meet them.

About The Role: Onboardings Coordinator

Our team is seeking an Onboardings Coordinator to join our dynamic Operations Team. The ideal candidate will play a crucial role in ensuring the smooth onboarding of clients onto Ticketsolve as their new ticketing software provider, managing project communications and overseeing the data migration process. Your goal will be to ensure the go-live of a new client onto Ticketsolve runs smoothly and to schedule. This role is perfect for individuals with a strong background in project management, client onboardings and a technical aptitude in Microsoft Excel or Access.

Key Responsibilities: 

• Manage and maintain regular communication across all active onboarding projects. This includes; organising and running project meetings, task assignment, responding to project queries and managing client expectations. 
• Oversee the data migration process, alongside the Data and Onboardings Manager, ensuring accuracy, attention to detail and efficiency.
• Collaborate closely with various stakeholders, third parties, and departments to ensure project deadlines are met.
• Develop and implement project plans, timelines, and strategies for successful onboarding.
• Lead the client onboarding experience from initiation through to completion and the transition to Customer Success and Support teams.
• Deliver onsite in-person training sessions to customers as well as online. 
• Facilitate the integration of Ticketsolve with clients’ existing systems and processes, enhancing their operational efficiency.
• Provide regular updates and reports to the Head of Operations and Onboardings and Data Migration Manager. 
• Handle any issues or challenges that arise during the onboarding process in a timely and effective manner.

Requirements:

• Proven experience in project management and/or client onboarding, preferably in a technical or software environment.
• Strong technical skills, particularly in Microsoft Excel and/or Access is essential. You will be working with large datasets during data imports. 
• Ability to manage multiple projects simultaneously under strict deadlines.
• Detail-oriented with a strong focus on accuracy and efficiency.
• Demonstrable problem-solving abilities and experience of troubleshooting as part of a role. 
• Customer service experience focused on providing an exceptional service at all times within a busy work environment. 
• A proficient speaker able to deliver training sessions to large groups both online and in person. 
• Excellent communication and interpersonal skills, with a focus on customer service.
• A drive and passion to to work collaboratively to help push projects to completion.
• The ability to work unaided and independently to complete tasks to deadlines and assist in a busy team environment. 
• Pro-active nature and a positive work ethic – a dedication to our company values and growth at an exciting and busy time for the companys’ expansion. 
• UK based and available to travel for meetings and training sessions.

Desirable:

• Experience in ticketing software or related industry is a plus.
• Experience of Ticketsolve and/or other ticketing, EPOS or CRM systems.
• An understanding and experience of using SQL. 
• A passion for the arts and theatre industry.
• A UK driving licence and own car

Benefits of working at Ticketsolve

At Ticketsolve we value our people and how they value us! Ticketsolve have recently enhanced our company benefits a few of which are listed below: 

• Remote or hybrid working opportunities: We recognise the importance of having a working environment that works well for your personal and professional life. So we  offer both remote and hybrid working opportunities for all team members. 
• 25 Days annual leave as well as public holidays.
• Additional annual leave for years of service: additional days of annual leave from the fifth consecutive year of service. 
• Enhanced Maternity and Adoption Leave packages.
• Competitive Pensions: Ticketsolve offers a pension scheme contribution of up to 5%. 
• Professional development: We offer regular training opportunities for the team and  welcome training ideas that promote professional growth and develop our team members. 
• Company social opportunities: We have regular team meet-ups, social events and  an annual company retreat. 
• Generous per diems: Travel, expenses and accommodation costs covered by Ticketsolve for all work related trips. 
• Support at all times: An approachable management team who are always there to guide and support team members with CPD opportunities and career growth. 

We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability. We also know that the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates (particularly women) – so rest assured, whoever you are, we want to hear from you!