The Arts & Everything in Between

March 9, 2023 | Duration: 40 mins



The T in the Ticketsolve logo

In this episode, we have brought our colleagues who identify as women together to celebrate and reflect on International Women’s Day and what it means to be a woman in the workplace. You’ll hear about their backgrounds, how they got into the arts and eventually Ticketsolve. The panel talks candidly about the challenges they have faced in their own careers, breaking stereotypes, and what the future holds for women working not just in the arts but across every industry.



  • Career paths to the arts and ticketing and technology.
  • What are the stereotypes in the workplace and how do we break them?
  • What are experiences with traditional leadership styles (male vs. female)?
  • How female communication styles can impact perceptions.
  • The surprising facts of bullying in the workplace – and specifically in arts and culture.
  • How can we make small changes to help level the playing field and make work environments more inclusive.


It’s tough but rewarding working in the arts and often so busy you have little time to share with your peers and investigate new ideas. Join us as we speak to arts industry experts getting their take on the biggest issues facing the arts world today – and to those outside of the arts and culture sphere to see what else we can learn. Every few weeks, there will be ideas to try, practical tips, lots of learning and of course – lots of laughs. If you work in theatres, venues, festivals or the arts and cultural sector this podcast is what you need!



If you have some great tips and tricks or have an idea for a topic you’d like to learn more about or share with the arts industry, drop us an email on [email protected]



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About Our Guest

The T in the Ticketsolve logo

Featured Guest

The T in the Ticketsolve logo


A huge thank you to those Ticketsolvers that participated in our panel discussion for International Women’s Day!
Lucy Costelloe, Head of Marketing
Lucy is an experienced arts professional having previously worked at The Ark Children’s Cultural Centre, Celtic Connections and the Irish Memory Orchestra. In her role as Head of Marketing she collaborates with our sales and marketing team with a strong entrepreneurial spirit and a talent for generating innovative ideas and solutions. Lucy is also an accomplished fiddle player and a member of the board for Ulster Orchestra having gained valuable experience working across the public, private, and not-for-profit sectors of the creative industries in Ireland and the UK. She is currently an Irish Research Council Scholar conducting her PhD at Ticketsolve. Her project looks at identifying resilient methods and agile practices around decision-making in times of crisis and in the re-opening of the arts & cultural sector in Ireland and the UK.

Emma Young, Operations Manager
A people-driven, customer specialist with over 8 years of arts and ticketing experience delivering high-end support, training and customer service to a wide range of arts, heritage and entertainment venues across the UK and Ireland. Emma, specialises in providing exceptional customer support, care and training to all Ticketsolve customers in all aspects of their use of Ticketsolve over various mediums such as; email, in-person, online remote and on the phone. Emma is perfectly placed as Operations Manager at Ticketsolve and is responsible for the smooth running of ops activities within the busy support team.

Aileen O’Shea, Financial Controller
Aileen is a CIMA qualified accountant with extensive experience across a variety of sectors. She has worked with companies such as Macquarie Bank Limited, Bank of Scotland, Teradyne Ireland, Axios International and Morgan McKinley to name a few. She has worked in a variety of financial management roles, most recently as Financial Controller for EazyCity Limited. We are delighted to have Aileen onboard and the experience she brings to our admin and finance teams.

Natalie Watson, Customer Support
Natalie works in a dual role at Ticketsolve, combining direct customer support as part of the customer support team, with developing and managing customer communications, from the Help Centre to Tips & Tricks emails. Natalie has worked in a variety of arts and cultural venues in Hampshire, including as Marketing & Development Manager where she gained first-hand experience of using Ticketsolve. She also has a range of experience in customer service and event management, and gained an MSc in Events Management during lockdown. Currently living on the Isle of Wight, when she’s not Ticketsolving you’ll find her walking along the beach with her dog (and likely being blown over by a gale between the months of October – May).

Aoileann Ní Riain, Customer Support
Aoileann brings an amazing array of box office management and front of house skills to the support team having worked with The Ark, Dublin Dance Festival, St. Patrick’s Festival and much more. She has also worked in Irish language terminology, production and broadcasting. Apart from answering support queries, you can find Aoileann attending gigs, cooking up a storm or hopping into the freezing Irish sea.

Charlie Campbell-Lendrum, Customer Support
Charlie is our Customer Support and Training Specialist, and brings a wealth of experience and enthusiasm for all things customer support. She studied performing arts, has extensive experience working in venues to ensure the best possible customer experience, and has brought all of that amazing knowledge and experience to this role. Outside of work, she enjoys running (gotta crush that ParkRuns PB!), reading fantasy and murder mystery novels, and walking her dog, Delta Blue.

Anastasia Eleftheropoulou, Customer Support Specialist
Anastasia joins us as she embarks on a new journey in the world of ticketing. She’s previously worked at Netflix as a customer service advisor, helping people solve all sorts of problems and answering their burning questions. Her customer service experience doesn’t stop there as she’s also worked for David Lloyd gyms, assisting members with everything from booking classes to finding the perfect treadmill. In addition to those roles, Anastasia has spent time as an editor in the Netherlands for TV and streaming channels and helped put together schedules for media companies to share on their platforms.

Next Episode

March 22, 2023 | Duration: 39 mins


On this episode of the Arts & Everything in Between Podcast, we are celebrating World Theatre Day with the exciting launch of Theatre Token’s Love Your Local Theatre 2023 campaign! Lucy Costelloe sat down with Head of Theatre Tokens - and long time arts management professional - Jamie Snelgrove, to get a sneak peek into this year’s Love Your Local Theatre campaign.

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Previous Episode

March 7, 2023 | Duration: 41 mins


On this episode of the Arts & Everything in Between Podcast, we celebrate International Women’s Day. In celebrating this year’s theme of Equity, we are joined by special guest, Gillian Hennessey, Head of Marketing Development and Box Office at Triskel Arts Centre. She reflects on what it means to move out of your comfort zone and lean into others, how to build a network and why the people you surround yourself with are a key component to your success.

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