CRM

When we say we’re with you all the way, we mean it. The arts are a full-time operation – so if you’re awake, we’re awake. Access support 24 hours a day, seven days a week, whether you’re at home or away. We’ll ensure you get your queries solved fast and keep any downtime to an absolute minimum.

The show must – and, indeed, will – go on! Reliability is absolutely key in your ticketing partner – if the platform is down, no one can book. And that’s the last thing we want. We ensure 99.98% uptime – it’s incredibly rare that Ticketsolve goes down and, when it does, we get it back up and running again as quickly as possible.

Working in arts or events rarely involves standing still or getting early nights – wherever you are, whenever it is, Ticketsolve is with you. Anytime, anywhere access to your account across devices means you can manage your events on the go – and our mobile box office features mean you can set up temporary ticketing locations for one-off events.

Audience Agency’s powerful Audience Finder tool is industry leading as an audience insight service. By integrating Audience Finder with Ticketsolve, you can take your audience data even further to create insightful reports and identify new opportunities. Hooking them up is easy – what you do with the power it provides is up to you.

Create custom, targeted marketing campaigns directly from your Ticketsolve dashboard. Combined with the powerful tools and integrations in Ticketsolve, you can measure performance across multiple box office locations, social media platforms, and customers through your CRM. Plan, execute, manage and deliver on ROI with ease!

Put your customer relationships front and centre with the dynamic marketing and CRM platform that underpins Ticketsolve and many of its features. Customer loyalty is everything in the arts – so keep your audiences coming back for more by linking up with your customer base in an efficient, tracked and automated system.

Plans change, campaigns evolve. Stay flexible and agile in your marketing efforts with Ticketsolve’s custom campaigns. Rather than being tied to a specific campaign strategy at all times, you can get creative and experiment with different targeting, creative assets, and more. You’re in complete control.

Customer segmentation is a powerful tool for targeted marketing – and Ticketsolve gives you the tools you need to segment successfully. Set up segments quickly and easily to maximise the value of each customer interaction. Create segments for your frequent attenders, most loyal customers, one-time bookers – whatever you need.

Ticketsolve gives you a range of powerful tools for better understanding your customers. Generate complete customer profiles by tagging customers based on the actions they’ve taken in your platform or by criteria that you’ve set, giving you the insight and oversight you need to create highly targeted and directed marketing campaigns.

We’re sure you’ll have plenty of loyal bookers who come back time and time again – make sure each one only appears in your system once with our handy de-duplication tool. While there are plenty of checks and balances built into Ticketsolve to recognise returning customers, sometimes they manage to squeeze through with slightly different details – so use this tool to merge large amounts of data seamlessly and efficiently.

We’re with you all the way! If you don’t fancy getting in touch to solve an issue just yet – or if you just want to learn more about how your Ticketsolve platform works – then check out our Helpdesk. It’s packed full of tips and tricks, tools, and best practice advice written by our team. There’s also extensive community forums for asking questions, troubleshooting, and offering your own advice.

Help your end customers keep track of their tickets with a complete purchasing history for every single user. There’s no need for them to ring the box office and ask where their ticket is, or what their seat number is – it’s all right there when they log into their account.

That all important ROI. Three little letters that run marketers’ lives. Don’t get tied up in knots over how your budget’s being used – Ticketsolve makes it oh-so-simple to figure out what’s getting the best return with easy integrations and reporting tools. Instant feedback helps you test, optimise, and deliver campaigns with complete confidence.

Security should be a given, especially when we’re trusted with so much customer data. Maintaining the integrity of the data is absolutely core to what we do at Ticketsolve, so we ensure that you’re protected by the highest security standards in the industry. When you put your data in our hands, we take that responsibility seriously.

Our Tasks Management feature is here to boost your productivity and streamline your workflow! It brings activity and team management directly into your Ticketsolve workflow allowing you to create and track tasks along with setting a due date, assigning to a user, and linking the task directly to shows, orders, and customers.

However you need to use your data, Ticketsolve gives you the tools to do it. Many of our users never need an XML feed – but for those that do, it’s absolutely invaluable. Create an XML feed of your show and event data for easy integration with content management systems, mobile applications, and more.